CAUTION | FOLX DOWNLOADER They removed a feature: Youtube Video Download. Folx used to work downloading YouTube videos, but, since 2022, they REMOVED this function... so, we bought the app with this function working, after someday Eltima removed the functionality. Could this action have legal consequences? Probably... In addition, they don't answer the help tickets... they've created another platform to answer... everytime we need to contact them we need to create an account to solve tickets in another website...

BEWARE! ELTIMA IS A SCAM I downloaded the airy program does not work they refused to provide a refund even after admitting the software did not work, the entire platform is a scam please be aware of this company and don't spend your money!

Company “bricks” software yearly forcing you upgrade February 2018 I purchased the Elmedia Player PRO from Eltima.com. This software was purchased because: Advertised Lifetime use and no need to purchase anything else and the ability to view and download web videos in multiple formats. Since 2018, this merchant sends out a yearly “ Major Update” that if you DO NOT purchase they remove your PURCHASED PRO features (e.g. downloading videos) and then convert your PAID PRO software (without your permission) to “ free.” The "free" version has limited features. IF you DO NOT pay for this “major update” they render your PRO PURCHASED software unusable with no PRO features. This has happened three times in the last three years literally forcing me to purchase this " major upgrade". Yet this year I refused, & asked that my PRO version be restored- refused. Despite over 10 emails with customer service with proof of PRO purchase being converted to “ free” this matter has not been resolved. Request to speak with a manager was ignored. Despite trying to resolve matter for several weeks even with assistance of BBB their “answered” solution was unchanged: to download an older 7.0 not the 8.0 Pro I had installed, via a link unassociated with their website. I refused since this was not the installed version when they “bricked” it to “free”and don’t download from non company links. They simply need to provide an activation code- why is that so difficult? Heads up to other consumers- I believe they “bricked” my software from paid Pro to “free” (and therefore making you pay to upgrade) through the firewall (that you give permission to when you do the original install)- my advice remove this company’s firewall access after you pay and install this software! 10/21 complaint filed with the BBB but for some strange reason the BBB removed the text of this unresolved “answered” complaint prompting me to post here to alert other consumers.

Great customer service We had an urgent issue, and Boris assisted us in resolving it very quickly, and was providing us prompt responses along the way.

Do not buy anything from this company When buy software from this company they take forever so they cannot give you a refund! Now I have a program that does not work and Elitma Software refuse to refund me my money! First Folx would crash, then it would start downloading complete files al over again, and now it does not work.