Unorganized I took the Strategic Workforce Planning (SWP) Certification and it was very unorganized with lots of technology issues. The instruction was an hour late the first day and tried to keep us late the second day. Plus have the time she was unable to share her screen due to technology issues. I wish the instructor had a second person helping as I think it would've been a better experience. I can't remember much of what I learned because it was disjointed and interrupted by tech issues. It was not worth the money due to these issues.

Recertification Process is a Joke Don't expect to have an easy time trying to figure out how many credits you have towards recertifcation. They require a certain amount of credits, but there is not an easy way to determine how many you have. You need to count them invidually. Then to make matters worse, their recertification process requires you to upload a copy of your HCI transcript, but that cannot be downloaded. I guess they want you to screenshot it. I am incredibly disappointed, but have to play their games because I need recertification.

2 Good presentations Two out of the five presenters held my attention. I really thought that Shelly and Justin's material and presentation was the most thought provoking. 2nd would be Elora's presentation. The others felt like they were just reading their slides.

The facilitator was brilliant The facilitator was brilliant. Very knowledgeable, patient and kept excellent time. The content was so rich, however, that it probably needed more time than the allotted two days to do it justice. And some of that time might be spent working through some of the concepts in workshop mode. But make no mistake, I'd certainly recommend this program!

I know I can trust HCI! I know I can trust HCI! HCI is one of the top partners I know I can always rely on. I love their webinars not only because of the content but the enthusiasm and energy of the presenters and attendees. The webinar world is very saturated but with HCI, I never feel as if I've wasted time or money.