It was very helpful to go through the… It was very helpful to go through the process step by step. The instructor captured all of the things we wanted to learn and made sure we discussed every item. It helped to have break out sessions to discuss real issues and processes from our current positions to determine how we could apply what we were learning.

The facilitator was brilliant The facilitator was brilliant. Very knowledgeable, patient and kept excellent time. The content was so rich, however, that it probably needed more time than the allotted two days to do it justice. And some of that time might be spent working through some of the concepts in workshop mode. But make no mistake, I'd certainly recommend this program!

Recertification Process is a Joke Don't expect to have an easy time trying to figure out how many credits you have towards recertifcation. They require a certain amount of credits, but there is not an easy way to determine how many you have. You need to count them invidually. Then to make matters worse, their recertification process requires you to upload a copy of your HCI transcript, but that cannot be downloaded. I guess they want you to screenshot it. I am incredibly disappointed, but have to play their games because I need recertification.

2 Good presentations Two out of the five presenters held my attention. I really thought that Shelly and Justin's material and presentation was the most thought provoking. 2nd would be Elora's presentation. The others felt like they were just reading their slides.

Really great training course! Meghan was awesome! Meghan Hargrave lead the course, she was very kind and knowledgeable. She allowed everyone to participate and made sure we all felt included. She presented well, kept everything interesting and was well prepared. I liked that participants could go into breakrooms to discuss topics and had the opportunity to hear from other colleagues.