Very poor customer service The service was good for about a week and a half. After that the trades stopped coming to my email. I tried for about a week to contact them by phone and email, nobody responded. I finally got a customer service rep who was trying very hard to help me. She told me that Yahoo sometimes has issues and set up an gmail account and sent me some of the missing trades. After that the trades did not come to the new email address or my original one. Because of not receiving the trade targets at the right time, I lost a lot of money from my portfolio.( Approx. $6000.00). I would STAY AWAY from this company at all costs. Nobody really cares about the customers, just getting a good review.

Zarina creating solutions… Zarina has been very helpful in getting my registration cleared up. I signed up for the 7-day trial and the next morning I received the extended 30-day trial for $97. I registered and my credit card account was charged twice. Zarina worked with her supervisors and came up with a solution which I was very happy. I was received with the attitude of solving my problem while getting me registered with the trading program I was trying to get in,

Profitability I like the frequency of the trade recommendations

LOST THOUSANDS OF DOLLARS just wanted to let you know that you suck. Your claims are B.S and you should go to jail. I can't believe I continue to execute your trade even though I have never had a winner, that's right 25 out of 25 trades I lost on, I think there was a couple break even. I lost 50 percent of my account in just the 3 weeks i subscribed to your service. You ruin people's lives with your lies. Shame on you. I unsubscribed to emails. Go F... Yourself

Customer Service This weekend, 4/15/24, I signed up for the Options Lite program for $147. The company sends out a "Buying to Open" email alert with the suggested buy price along with the suggested default target and stop loss percentages. At the bottom of that email is the Note: Targets and Stops will follow shortly. The second follow-up email contains additional information specific to handling the trade going forward. Of the seven opening trades sent out so this week, I only received the second follow-up email for 4 of the 7 opening trades. The three missing trade update emails were from trades made on Tuesday the 16th. Despite numerous calls and emails since Tuesday, I still have not gotten copies of the missing emails. However, as of mid-day today, I did get a copy of just the targets and stops, copied and pasted into an email. The two ladies I spoke and corresponded with were poorly informed and appeared not to understand precisely which emails I was missing. They kept sending me copies of the original "Trade Opening" emails. After numerous "Let me check into it and get back to you," I asked to speak with a supervisor or Noshee Khan, but they would or could not comply with this request. It is a shame that everything else that is likable about Trade Genie breaks down at the customer support level. Three trading days later, I am still waiting for copies of the missing emails. I have open positions in all seven trades, but for three of them, I was not provided the recommended stop and targets for two and one-half days.