call center and promises LACKING. Your call center and promises from technical support to call adjunct professors currently using your products is going to be the downfall of your company. No call back after two call made and promises to call back by end of day. As an adjunct that works full time and teaches part time, it is critical for companies I work with to keep simple promises.

I really prefer this program over the… I really prefer this program over the other budgeting activities I have done. It is the most real-world program I have used and it throws in the unexpected, which parallels real-life. The students enjoy it. Further, I am not a tech-savvy teacher. Their support team is responsive, knowledgeable, and friendly.

Exellent Text, Simulation, and Overall Experience I used the Social Media Marketing text and simulation. It MADE the class. The students loved the competition, and they got to see how their choices impacted the success of their SM campaigns. As for the text, the individual chapters on each platform was a huge plus. I highly recommend this package.

Half way thru the course Half way thru the course, there was an issue with tech and a new book was uploaded that thru off all the chapters, quizzes etc. making it difficult for the students to follow, take tests in timely manner etc. It was completely confusing. The client services team was responsive, but said it was a development update and there was nothing that could be done. In the future, I would have the dev team be in concert with teams to know that a textbook was in current use prior to doing any updates that could affect the text book etc.

Support team and sims Customer support team is fantastic! Always helpful!! Grading of the simulations seems a little off. Not sure how accurate the grades are on Mimic Social and the new Sports sim? Is it grading the responses from the emails; like in the Advertising sim? Overall, love your products! So valuable for my students and reinforces my content learned in class. Would love to see an Advertising book for high school level students.