It's been 3 weeks and we have not … It's been 3 weeks and we have not received our order. I wrote customer service 4 days ago and no response yet. So far I am not impressed.

Great service! Customer service has been great! They have helped resolve a few problems and also recommended items that work great in my classroom. I love most of the products we have purchased from ETA! The only issue I have had is with flashlights that we ordered for our EC classroom. These were labeled for early childhood use and they are so flimsy we had to contact the company within a couple weeks to get them all replaced. Upon replacement, we had one roll off a short table and break on the carpet.

My product didn't arrive on time My product didn't arrive on time. No one notified me that it was in back order.

In the age of free two-day shipping … In the age of free two-day shipping from Amazon and Walmart, it took a full two weeks for my order of "in stock" items to arrive. The product is fine, but the shipping reminds me of the pony express. Also, was no ability for me to track the shipment.

I order a LOT from ETA Hand2Mind I order a LOT from ETA Hand2Mind. They have great prices - particularly for their Cuisenaire rods. Because I order in the quantities that I do (at least 100 C-rod sets a year), there's inevitably going to be some manipulatives that come in with some sort of flaw (but this is a small fraction). ETA is good about fixing these issues when they do arise and making things right. That, and their prices, are a big reason I keep coming back.