The worst The templates and the customer support were full of mistakes. References were not in line with the journal guideline and the answer about it from customer support was "It is you that is wrong." Do not use it.

If zero stars was an option I’d give… If zero stars was an option I’d give it. I did the trail and the website interface is horrible. PPTs come out genero which you can do for free in MFT by hitting “design” button on upper right. If you don’t know PPT you won’t figure this out and if you know PPT the MSft design is way better! Tried to contact support sent cancel emails and they continued to charge me!! Service is awful and they are rude. The last thing you can do is “Trust” this awful scam company. Use Fiiver they’ll do better and cheaper.

Fake articles and authors They have articles that are supposedly written by well-known authors in specialist areas, but the article is fake as ... Example : Dr. Laetitia Ann Greeff --- specialist in child protection laws Article on typeset : just search for "Staying Online in Uncertain times" Original article appeared on merdian dot allenpress dot com

This service has been a big waste of time. It promises more than it can deliver The software looks so promising for academic use, but it falls short when you try it. It can only work with one type of citation (author and year at the end of a paragraph), the editor is buggy and can sometimes get stuck on "Saving..." which means you lose all your work. The chat support has been horrible, even after I tried Premium for priority support. They say they will look into it and that I just have to wait, but 24 hours after, still no response. This happened twice! They did, however, return my money for the month I paid, because of this bad experience, but I'm still leaving it at 1/5, as this service can cost you a lot of time (the opposite of what it promises) EDIT: No, imy issues wasn’t resolved internally, and this reply comes more than two month late...

I do not recommend this platform at all… I do not recommend this platform at all and I confirm everything mentioned in the comments. The platform has many bugs. I've encountered problems several times right before making publications, leading to a rejection due to these bugs and non-compliant templates. The templates are not updated. Many features do not work. If you are not satisfied, no refund will be provided. The customer service is terrible.