This service has been a big waste of time. It promises more than it can deliver The software looks so promising for academic use, but it falls short when you try it. It can only work with one type of citation (author and year at the end of a paragraph), the editor is buggy and can sometimes get stuck on "Saving..." which means you lose all your work. The chat support has been horrible, even after I tried Premium for priority support. They say they will look into it and that I just have to wait, but 24 hours after, still no response. This happened twice! They did, however, return my money for the month I paid, because of this bad experience, but I'm still leaving it at 1/5, as this service can cost you a lot of time (the opposite of what it promises) EDIT: No, imy issues wasn’t resolved internally, and this reply comes more than two month late...

Wow if only I'd of read the reviews… Wow if only I'd of read the reviews before paying so much money to CreatorU and Typeset! Im furious and have also been denied a refund for this poor poor software. It can't do anything it claims. Stick to Canva and other credible platforms that don't cost extortionate amounts! Seems like they are just scammers !!!

Formatting and export is utter garbage Absolutely not worth spending money on. The article exported to docx was such a mess that I had to manually correct almost 50,000 words line by line, sometimes sentence by sentence. The references were not arranged properly. The formatting was awful. I sent the customer service many messages, emails etc, to no avail. They are singularly uninterested in doing anything apart from leech off of their customers. Don't spend your money on this garbage.

I do not recommend this platform at all… I do not recommend this platform at all and I confirm everything mentioned in the comments. The platform has many bugs. I've encountered problems several times right before making publications, leading to a rejection due to these bugs and non-compliant templates. The templates are not updated. Many features do not work. If you are not satisfied, no refund will be provided. The customer service is terrible.

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