I just had to cancel my card to stop… I just had to cancel my card to stop these fraudsters from taking a payment! Like many other reviews, I cancelled before the end of the free trial, as it was useless! Despite this, and also despite instructing typeset to remove my details from their system, they have continuously made attempts to take payments from my account. For anyone that's interested, you can find the company directors etc on LinkedIn. I'm just about to blow their world apart and publish the profiles of said directors on a LinkedIn post, along with their email addresses and contact numbers. 🫢

I asked for my money back I asked for my money back, but they never replied. Now they have changed their site name to SciSpace. Service is very poor. Without it, I used to have articles published. Thought, it will ease my process, but sadly none of my articles got published after using this product. Do not make a mistake, as I did. They will never return your money. I am shifting to a better reference manager.

A waste of time and money! This app is awful! I was truly disappointed, I've spent about 2-3 hours to edit my manuscript in this program and when I downloaded my "edited" article is was a complete mess: spare spaces all over the pages, different fonts in just one sentence!!, images were all located on separate pages, references were all formatted differently and the overall look was very far from editorial policies of the journal, that I chose. I then had to spend lots of time to edit this mess and, eventually, realized that it would be easier to start from scratch and don't use this bletcherous program. I regretted I paid $20 for it once and yesterday they charged me another $40 for two other months, without prior notice!!! Normally, companies would send a notification letter about money withdrawal a day or two before, which is why I am very angry! I strongly don't recommend to use it, a waste of time and money, don't repeat my mistakes.

This service has been a big waste of time. It promises more than it can deliver The software looks so promising for academic use, but it falls short when you try it. It can only work with one type of citation (author and year at the end of a paragraph), the editor is buggy and can sometimes get stuck on "Saving..." which means you lose all your work. The chat support has been horrible, even after I tried Premium for priority support. They say they will look into it and that I just have to wait, but 24 hours after, still no response. This happened twice! They did, however, return my money for the month I paid, because of this bad experience, but I'm still leaving it at 1/5, as this service can cost you a lot of time (the opposite of what it promises) EDIT: No, imy issues wasn’t resolved internally, and this reply comes more than two month late...

I do not recommend this platform at all… I do not recommend this platform at all and I confirm everything mentioned in the comments. The platform has many bugs. I've encountered problems several times right before making publications, leading to a rejection due to these bugs and non-compliant templates. The templates are not updated. Many features do not work. If you are not satisfied, no refund will be provided. The customer service is terrible.