I asked for my money back I asked for my money back, but they never replied. Now they have changed their site name to SciSpace. Service is very poor. Without it, I used to have articles published. Thought, it will ease my process, but sadly none of my articles got published after using this product. Do not make a mistake, as I did. They will never return your money. I am shifting to a better reference manager.

The worst The templates and the customer support were full of mistakes. References were not in line with the journal guideline and the answer about it from customer support was "It is you that is wrong." Do not use it.

Too buggy to be useful Great idea and almost good execution, however it has too many bugs to actually be useful. The main issue I had was with having figures actually appear where I wanted them, despite having clicked two separate settings to make sure my figures would appear exactly where I put them in the editor, they would still appear in different places in my output. Incredibly frustrating, especially when you can't fix it yourself, and have to wait hours to have a back-and-forth with customer service. You're much better off using Word and having more control over your work.

Stay away Stay away Products are broken. Customer service does not respond. Don't waste your time and money. I would be surprised if this company disappear soon.... Don't go down with them

Stay away from this website Stay away from this website. I made a subscription for a year for 96 USD. Despite their website saying that cancellations within 14 days will be refunded, I cancelled within 2 days due to poor results and they claimed no refund will be issued since I "used" the service. I complained a bit louder and they only refunded 76$. This is predatory behaviour, to be honest.