Stay away Stay away Products are broken. Customer service does not respond. Don't waste your time and money. I would be surprised if this company disappear soon.... Don't go down with them

A waste of time and money! This app is awful! I was truly disappointed, I've spent about 2-3 hours to edit my manuscript in this program and when I downloaded my "edited" article is was a complete mess: spare spaces all over the pages, different fonts in just one sentence!!, images were all located on separate pages, references were all formatted differently and the overall look was very far from editorial policies of the journal, that I chose. I then had to spend lots of time to edit this mess and, eventually, realized that it would be easier to start from scratch and don't use this bletcherous program. I regretted I paid $20 for it once and yesterday they charged me another $40 for two other months, without prior notice!!! Normally, companies would send a notification letter about money withdrawal a day or two before, which is why I am very angry! I strongly don't recommend to use it, a waste of time and money, don't repeat my mistakes.

If I could give zero If I could give zero, it is zero. I cancelled 3 hours after subscription. Customer support replied after 36 hrs. When asked about refund, they would not respond. Would never recommend this.

Stay away from this website Stay away from this website. I made a subscription for a year for 96 USD. Despite their website saying that cancellations within 14 days will be refunded, I cancelled within 2 days due to poor results and they claimed no refund will be issued since I "used" the service. I complained a bit louder and they only refunded 76$. This is predatory behaviour, to be honest.

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