The worst The templates and the customer support were full of mistakes. References were not in line with the journal guideline and the answer about it from customer support was "It is you that is wrong." Do not use it.

Fake articles and authors They have articles that are supposedly written by well-known authors in specialist areas, but the article is fake as ... Example : Dr. Laetitia Ann Greeff --- specialist in child protection laws Article on typeset : just search for "Staying Online in Uncertain times" Original article appeared on merdian dot allenpress dot com

I asked for my money back I asked for my money back, but they never replied. Now they have changed their site name to SciSpace. Service is very poor. Without it, I used to have articles published. Thought, it will ease my process, but sadly none of my articles got published after using this product. Do not make a mistake, as I did. They will never return your money. I am shifting to a better reference manager.

I regret every penny I spent on this… Typeset sounded promising but ultimately lacks basic features even free programs like google docs has (ie can't see edits, make comments, or view older versions of the doc). Even with premium, customer support is laughable. It took two days for me to receive a response and it was a link to something not even relatively similar to my question.

Stay away from this website Stay away from this website. I made a subscription for a year for 96 USD. Despite their website saying that cancellations within 14 days will be refunded, I cancelled within 2 days due to poor results and they claimed no refund will be issued since I "used" the service. I complained a bit louder and they only refunded 76$. This is predatory behaviour, to be honest.