Friendly, personable, easy to understand, professional I usually don’t leave reviews, but Oofos customer service is the among best I’ve experienced. I contacted them via both chat on their website and later by phone. Both times the response time was quick, service was professional, friendly and personal(something very lacking in most interactions with companies now days). We will continue to use their products and recommend to friends/family.

I bou pair of clogs advertised on… I bought a pair of clogs advertised on sale from an ad that kept showing up on Facebook. I never received the shoes. After several weeks I began to read reviews from people here, many of whom also were left having paid good $ but never receiving shoes. I wish I had known. There are scam sites, I believe from China, advertising Oofos at great sale prices. The sites appear totally legitimate. But if you do not receive the shoes you paid for and contact Oofos, they are consistently unhelpful. The whole experience left me wanting nothing to do with this company, and I hope this saves someone else from losing $ like I did.

Love their flip flops, but these other shoes run WAY TOO SMALL, and I sized up! I love their flip flops and slides! I have 4 pair, bought my boyfriend 2 pair, and made my uncle and aunt buy some when they visited! However, I just ordered a pair of sneakers for work, and they are entirely TOO SMALL! I read the reviews and sized up, but it wasn’t enough. Now that I’m online trying to return them, it’s not giving me the full cost I paid back. The taxes are cheaper than what I paid. I also paid for expedited shipping, and I knew I wasn’t going to get that back, but if I return them for a larger size, I think the least they could do is process and ship them faster than 5-10 business days! I can’t wait that long. I’m definitely about to give Hoka a try this time around, and just stick with the flip flops I have. I don’t want to pay $48 for shipping AND lose some of the money I paid for taxes.

Free returns and exchanges work great OOFOS offers free returns and exchanges within 30 days of the purchase date if you are not completely satisfied with your OOFOS. Their return process is fast and easy. I started a return on the OOFOS site and dropped off the product at a UPS Store. The refund posted to my credit card two days later.

Not the same product; lesser quality; now overpriced Was an existing customer for years and the product was stellar. This year I made another purchase and the materials and sizing has changed and it’s made in China yet the price is exorbitant. The quality of the shoe is no better than you can get from any inexpensive retailer. So shop there. And somebody needs to tell this company that no amount of advertising and new products can take the place of quality products. You used to be. Not anymore. Skip this product at this price. It’s worth about $25 max.