Buyer beware of the "up-sales" upon checking out… I changed the rating because I followed the representatives instructions and returned the unopened packaged to the post office. After receiving it, they refunded my money and I will now order again but will be more careful about the annoying up-sales. After reading their Collagen Plus in Dr. Frank Shallenberger's newsletter, I wanted to give it a try. He highly recommended the company and this particular product. I went online to buy the product and after ordering a 3 month supply, and attempting to check out, an up-sale popped up with a better offer, if more product was ordered. Then another popped up with more incentive. I decided to order the one for 6 months of the product, thinking that would cancel the 3mo. supply but instead, I found out a few days later, by looking at my credit card online, that it was in addition to the 3 mo. supply, therefore it would be 9mo. of supply. To me, this seems underhanded. I called the company and spoke with a nice young man who said that he had other complaints about this same thing. He said that the only way I could fix the problem is to refuse the shipment when it comes and then try to order the amount that I want and avoid the "up-sales". I despise "up-sales" because I believe they are tricking you into more that you want. I will refuse the product when it comes, return it and try again, but it has really colored my impression of this company. Buyer beware of the "up-sales" upon checking out.

Deceiving shipping information on website I purchased product from Netherlands and was allowed to complete and pay for the order when selected shipping country Netherlands. Next day received an email from costumer service advanced bionutritionals with the message “we do not ship orders to Netherlands. Very disappointing

They list products on their website They list products on their website, that they have no intention of delivering; they do not communicate this lack of product availability ! So the customer waits and waits and waits for delivery without knowing the products aren’t available, even though they have charged your credit card !

Order Failures My initial order was lost. The customer service rep reissued the order providing Reference # 3111199. After 6 days the reissued order had not been shipped and the Customer service rep could not determine why. I cancelled my order and requested a refund. Cancellation number 310616 was provided and I was told to allow 3-5 days for processing . Update: Full refund received 12/31/23

I had an ordinaray experience with… I had an ordinaray experience with Advanced Bionutritionals. Everything went okie. It was almost good. Delivery was also not bad. It seemed the company is trustworthy, though one can never be too careful. It was of average quality, price and attitudinal aspects. But qualty of packaging and instructiona were as specified. To sum up, I'd say tolerable. Though nearing nice. Just seemed that calculations are bit oudated, hence the confusion. Spellchecker not being upto the mark. What a mess, but still managable. Would give 3.5 stars out of 5.