Fast response and great service I had a problem with the date of my departure, so I contacted the assistance. I was followed by Giorgio Pianta that solved my problem in less than 24 hours

EF2022/Dublin - There are much better alternatives to Education First Why am I writing this review? We have already decided that we will not travel with EF after our 2022 experience - so why bother writing about our bad experience? The reason is that we keep getting emails, sms and letters suggesting we send our kids with EF in 2023 as we “..we're so satisfied with the experience in 2022”. This is surely not true - after our family have used EF on six occations, based on the 2022 EF-italy experience in Dublin, we don’t want to send our kids with this company in the future. We had originally booked 30 days stay in Cambridge/Oxford for our two daughters (one in each city) for 2020 - but due to CoVid it was cancelled and we got the option to have the same trip the next year at the same cost - something we agreed to. It was again delayed to 2022, at this point the refund was apparently no longer an option. In 2022 EF did not offer 30 day stays in Cambridge or Oxford, and in any case due to the UK CoVid regulations at the time we made the decision, traveling to the UK was complicated. We agreed to send A & B to Dublin/Ireland instead. From the first time we talked to EF we insisted that they should live separate in native families as the only Italian speaker in the household. To hold them to their word we also wrote this on the payment receipt. Here is what happened: - They were allocated in the same bed-room in a school lodging with only Italians. For the first third of the stay there were only Italians with EF in Dublin. - They were not allowed to leave the school-lodging on their own, as they would have if they lived with a family - The online tools that EF are proud to have - does not work or are not active (or more likely the employees don’t know how to use them). At the end of the course it still showed that our daughters had not attended any lessions (suppose to update weekly). Housing details were only available (but wrong) after we waited on the phone line for an hour (see other reviews mentioning the great, ironic song) - Credits bought online for activities was useless and only available online after soliciting 3 days after loading them (money lost, we were never offered a refund) - The activity coordinator listed on their web-site is a great guy, I sent him an email and he confirmed he had left Dublin 9 months before the start of the course and was now working in Malta. Therefore none of the parents requests or questions on the site was answered or followed up on. - Final payment went to an EF bank account in Switzerland, something that did not feel right. - At the start of the course EF had 12 empty positions in Dublin that they were trying to fill (source: linkedin) - Our daughters were unhappy with the language experience but made a lot of Italian friends from Bologna, Napoli, Milano and Cuneo. Something they could have done in any local Italian summer-camp at a lower cost. Negative with respect to the language training, but they now have great friends in Puglia they will visit this year. My suggestion: - Instead of using EF, travel with smaller companies that are not basing their trips on advanced IT solutions that their employees, often hired for the summer, are not able to use (like Sales-Force or the EF app/it solution) - If you want your children to be immersed in the language, consider an English activity camp with native British speakers, short-courses or invite native English speakers to your house for a few weeks. We invited two native English speakers to come and stay with us for two weeks in June 2023. A great language experience for our daughters and we mayl send our daughters to visit them at a later time. Stars: 1 for lodging (not separate as agreed, dirty, one bathroom for 8 students), not with a family as ordered. 1 for pretending to have a great IT/APP system 1 for not having an activity coordinator (but Malta is nice;) 1 for not being ready 2022, but doing all to get our money 5 for the great teachers that try to get things done with insufficient support from EF 1 for knowing that you were not up to par but still doing nothing Update summer 2023: Reduce from two to one star. Adding a few bullets give an average of less than two. I am a registered and confirmed Trustpilot user, therefore EF knows my name, experience and contact information. By not contacting us they indirectly admits to have failed not only us but all the students that were in Dublin June 2022. Please search trust pilot for "EF grande delusione!" for another parents (one star) view of the same course and period written by Rita. To EF: Please don't comment to this post with general answers that is available on all the other reviews. We know your phone number, the song and we can agree that you were not ready in 2022.

Best experience ever had in NYC with EF -

Really good school -

Ef ROME is the best thing that has ever… Ef ROME is the best thing that has ever happened to me, it’s the best environment, best teachers, best classrooms, the school is beautiful and it’s in the center of Rome. It’s been the best experience of my life, and I’ve just been here for 3 months. Now I can speak Italian as a native speaker. I really love this place.