The people are rude working there The people are rude working there. They get upset if you are few minutes early dropping off your child. They also get upset if you pick up your child few minutes late and charge you extra. Would not recommend.

Incompetent and Unreliable Let me start out by saying that I should have trusted my gut about this place (Wexford, PA location). I initially reached out in January 2022, when I was 3 months pregnant, because I knew that waitlists would be long. The director, Ashley, responded to my online form submission via email and then disappeared. It took a follow up email, a missed phone call, and a comment on Facebook to finally get her to call me back a month later at the end of February 2022. Almost all of her email communications were delayed and she was unresponsive. I tried calling many times, but not ONCE have I called this place and had someone answer the phone. These were the first red flags. Still, I scheduled a tour with Ashley in March. The tour went fine, and she told me that a spot would be available for my infant in November 2022 for Fall enrollment. She sent me home with the paperwork. My husband and I took the night to think about it, and the very next day scanned and emailed our application to Ashley. She responded and confirmed she received the application and told us "Welcome to Primrose". I emailed her again to ask if I could drop off the $150 deposit in person, as I live right down the road, which I did do. Ashley again emailed me after this and told me she received my check (she wasn't available when I arrived) and "Welcome to Primrose". My check was cashed shortly after. Now, in September, I'm making plans to go back to work and email Ashley for an official start day. Two weeks go by with no response. I call - as usual, they don't pick up the phone. Finally, I sent ANOTHER email and she responds back that she 'regrets to inform me' that she never processed my application through their system and therefore she never actually reserved my spot - despite cashing my deposit. That was it - no offer to return my deposit, no mention of a way to remedy the situation, not even information on when a new spot might be available. I thought for sure there was a mistake. I called Ashley's direct line and the main line to the daycare - big surprise, no answer. I left voicemails on both. I got tired of waiting and sent another email to Ashley saying that I didn't understand what was happening, as I'd submitted an application, paid a deposit, and was welcomed to the school. She responded to my email and told me that it was her error, but there is nothing they could do. The soonest availability for my daughter would be June 2023 when she turned a year old. I emailed her back and told her to call me, I wanted to speak on the phone. I spoke with both Ashley (Director) and Liz (Owner) over the phone. Both were unapologetic, unsympathetic and nonchalant about the entire situation. Liz said "I don't know what you want us to do, we're just humans here." Yes, we all make mistakes, but when I make a mistake, I fix it. This is a mistake that is going to cost me greatly financially, professionally and emotionally. My options are to take a leave of absence from work, pay almost triple to hire a full-time nanny (if I can even find one on short notice) or to sacrifice both the quality of my daughter's care and the quality of my work by juggling both. Yet, Primrose doesn't care. So, ask yourself if you want incompetent, unsympathetic people caring for your child. And if you do decide to enroll at Primrose, double, triple, quadruple check that they do their jobs.

Don´t trust them with your kids Don´t trust them with your kids, don´t trust a word they say. They coach kids into saying everything is well and that they are having lots of fun. Kids, teachers and staff abused and neglected a child with special needs, denied him basic care - food and hygiene, refused him help, left him to be bullied and on his own, disciplined him with rough methods supposedly not allowed in the institution (yelling, punishing, humiliating is NOT positive reinforcement). Assured us everything was well - he cried, he yelled, he asked for us. Our son is in speech therapy, he has very limited vocabulary. They knew it and abused that. These people disciplinary methods, moral and mental health are far from assertive. We taught him to yell for help so the teachers could hear him and they punished him for that. On his last day, after we shared with Mrs. Shirkey on the phone our son concerns and how sad he was she pulled out violently his arm while Mrs. Murdock, the new aspiring director took away all his toys and told him to seat. THEY ASKED HIM NOT TO TELL HIS PARENTS. Mrs. Orr is very used to get away with it by playing the motherly character who knows best to parents. They leave kids on their own, teach them to suck it all in and pretend everything is ok and punish them until they say to parents they are ok. If a kid needs a hug they call staff, not a kind word, explanation, nothing. Our son was very excited with school. Staff and the director Mrs. Emily personally insisted on a zero bully policy. Mrs. Orr did not receive well my son, she said `You know everyone has jobs here`. The first two days my son went he kept saying naughty kids and naughty teachers. There was one girl with him who had bullied him who was apparently his new `best friend` recommended by the teacher Mrs Haught. I shared our son is not fully able to speak up for himself or recognize true friends. That day he had food all over his face and he was very hungry right after lunch. We complained he had been coming on a daily basis very dirty with dry food all over his face and dirty clothes. I noticed he was refusing to talk or sing. When we left him next day he started crying when I made my way out. I believe it was on this same day I saw Mrs. Shirkey with her arm on her chest. I questioned my son. Apparently some violent episode took place and no one told us. On his 5th day when we were driving him to school when he saw the building he started crying and yelling. He kept saying `naughty kids, naughty teachers, very loud`. He was hiding behind us from the teacher. He was terrified of Mrs. Haught. After running from me to my wife several times and begging us not to leave we left him with a very serious and rude teacher and a bunch of looking sad kids. We already asked him to forgive us. That day we called twice to check on him, shared his thoughts and asked them to make sure he would eat properly. All those days he acted like he didn t like or trusted his teachers. When we picked him up he had a little smile and Mrs. Orr again told me everything went great as usual. While talking with him in the car the other teacher Mrs. Haught comes to our car and refuses to leave trying to force an answer on him like she had done the last days asking him if it was fun. She constantly harassed him into saying it was fun. My son looked angry at the floor. That day he told us he was hungry and asked Mrs. Orr for more and she refused him. He also showed us he was being physically and psychologically bullied by kids supposed to be his friends - pinched him, imitate him, called him names and that the teachers yelled at him and other kids. He specifically told us NONE of the teachers HELPED him deal with other kids, that they helped him sometimes with other things but not with that. In 5 school days he went from a happy cheerful confident child to a sad confused low self-esteem refusing to talk and sing child. The director said he did not had enough time to adapt to change! We are glad he didn´t. That would be a change to physical, psychological and emotional abuse he never had before. He was very clear - he wants to go to another school.

I do not recommend Primrose School of… Do not recommend.

Primrose is a 5 ⭐️ in Children’s Day Care Primrose is the best in Children’s Day Care for working parents needing a nurturing , loving place with peace of mind while @ work 🙌 👍🤲🏼