Merchandise was offered at a great… Merchandise was offered at a great price plus free shipping. Would buy from them again.

As one of the previous reviewers stated… As one of the previous reviewers stated this would have been no star review but not able to choose that. It has now been almost 2 months dealing with this matter with Plesser and we still don’t have a functioning cooktop. It arrived not working properly but we were told “it’s now under warranty” so there was nothing they would do. We waited for 2 weeks for parts to be ordered and when they were installed one “new” part didn’t work so now we are waiting for more parts for a brand new cooktop. I find it very interesting that Plesser wil respond to a positive review but not a negative.

It’s always a pleasure when dealing… It’s always a pleasure when dealing with Plesser’s. My salesman, Peter, was great. Quick, friendly, knowledgeable, good customer service. The cost of my appliance was $50 less expensive with Plesser’s than everywhere else that I checked. The delivery, installation and removal was less expensive as well. I buy all my appliances from Plesser’s.

Poor service and communication Plessers stated they had a dryer in stock that they did not have, which is what caused us to order from them instead of a local retailer or big box chain, which did not have our choice of dryer in stock. When Plessers realized they didn’t have our dryer, we received a call from Mike who stated we could cancel our order or wait until the dryer was in stock, and that we could change our minds at any time. We eventually changed our minds and called the direct line to Mike that we were asked to use to cancel our order. After not hearing for four days, I called the general Plessers line and was told the item had shipped and that the order could not be cancelled without a return shipping fee. Days later I received a notification that my dryer had shipped. the associate was either wring about the ship date, or Plessers order status has lagged by two to three days. I called Plessers a third time and reached customer service, which insisted orders could only be cancelled in writing before an item shipped, which directly contradicted the instructions we received from Mike to call him directly to cancel our order. Today we have not received our dryer still in spite of the final mile service, AM Transit, having received our dryer four days ago. We have not even received a called from AM to schedule our delivery.

Emily was a pleasure to work with Emily was a pleasure to work with. Ordering over the phone for a major appliance is stressful but she answered all my questions and called me back in a timely fashion when I left her a voice message. Still waiting for the delivery of the appliance as I ordered it earlier in the week, crossing my fingers all arrives without damage.