Ordered Dec 20th Ordered Dec 20th, asked if there was any way I could get the order expedited as it was for a Christmas present and the answer was a flat no - it will get there later. Must confess I’d probably have ordered elsewhere if I knew it wouldn’t have been delivered on time and also that the customer service from the uk arm is practically non existent. I’ve been told it will arrive before January 2nd. I’ll keep you posted but am not overly hopeful.

Well I ordered this item on November… Well I ordered this item on November 29th Said it should've been here December 6th. It is now December 21st and I just received it. Thank Goodness. I am so disappointed with your company and the whole pony show of trying to get what I paid for. This item was the very 1st Christmas present I ordered and shamefully it was the last to arrive. On a positive note I did get it and it was before Christmas. Thankfully I am not sending any place else. I won't order anything from your company again in the future nor will I recommend to anyone interested. This has absolutely been a disappointment and nightmare of a purchase. I completely understand shipping problems, but I don't think it should have taken 2 emails and a threat to report you guys as frauds to get a reply of basically telling me to wait. Not sure what you call what I ALREADY was doing?! It's just shameful a customer had to wait and worry and get angry for something that is for a child. Merry Christmas to each and every one of you and I desperately hope you guys didn't have to wait on any of your orders. Good Luck and Happy New Year.

The force is strong with Sabneo sabers! I bought two sabers for my teenage kids and they absolutely love them!!! The quality is great and the lights and sounds are amazing. Very good quality. I was worried they wouldn’t arrive in time for Christmas it they did with 2 weeks to spare. I had a question and emailed them and I had a response within 24 hours.

Thank you for the SABNEO V7… Thank you for the SABNEO V7 lightsaber!!! I received it yesterday, it is of very good quality and as described on the website, thank you for the customer service team that helped me with the replacement. The quality is exceptional better then I anticipated. My friends and family are going to purchase more. I’ve also shared on social media platforms and with colleagues. Everyone is impressed with the overall quality thank you. Overall ⭐️⭐️🌟⭐️⭐️

Crazy Delays and strange customer service. Wouldn't recommend. I ordered 2 of their sabers from the website, and I checked the tracking number every single day. It's been almost a month now with no update. I have repeatedly emailed the company, only to receive vague responses that almost felt pre-scripted that often didn't even address my question, and when they did actually respond they did so with empty promises. They didn't want to refund me at first, and instead just offered a %10 refund with a 2 year warranty(what's that even good for?). What's even worse is that no-where on their website do they say its being shipped outside the US, which I later found out by insistent emails. The only positives are that they were never rude to me, and I eventually did receive a full refund, but only after insisting quite a lot. Either just order from their amazon page which is actually shipped by amazon in the US, or just get a saber from somewhere else.