Fantastic tech support Their flashed routers hold up over time (I've had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn't notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

Updated Review Well I gave a crap review and 2 stars earlier, but I need to update. I was in hell trying to get Nordvpn on this freaking Asus AX2700 Dual Band RT-AX68U router for a solid week trying everything possible. I finally figured out how to contact FlashRouters chat tec support. Dude took control of my computer and had me up and running in 5 minutes. It was a miracle. If you are having problems go to the website and find chat support and ask for a rep. It will save you hours if not days of utter frustration. You're welcome!!

Terrible Terrible. Unresponsive to tickets, they do not even offer support outside of normal business hours - if your router is offline, you'll need to wait until they're back in the office before you will be able to get back online. I wanted to provide a review of a router I bought from them, but they seem to have turned off reviews. The Privacy Hero router is a disaster, constantly crashes requiring a manual restart by unplugging it and plugging it back in - this resets all of the settings for network devices and turns off their internet access. They charge a restocking fee, even though the product is defective.

Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!