Great technical support … I purchased an ASUS modem from Flashrouters, flashed for Surfshark VPN which work perfectly upon arrival, than about six months later my VPN location wouldn’t work for my preferred sites. I was able easily reach back to the helpful support of Flasrouters tech team and schedule a remote-in appointment to change my VPN location, which now works great. I am a very pleased customer

Works Well From Ireland Using NORD VPN I bought one of these from FlashRouters .... Privacy-hero-vpn-router (3 day FedEx delivery to Ireland). As I am not in USA/Canada, I had to download the PRIVACY HERO app/apk from APKCOMBO.COM. I use this router mostly with ethernet, so I like the fact that one can independently turn on/off the 2.4 GHz & 5 GHz WiFi networks. Setup was easier than anticipated. Support so far seems responsive/good - I recommend this company.

Updated Review Well I gave a crap review and 2 stars earlier, but I need to update. I was in hell trying to get Nordvpn on this freaking Asus AX2700 Dual Band RT-AX68U router for a solid week trying everything possible. I finally figured out how to contact FlashRouters chat tec support. Dude took control of my computer and had me up and running in 5 minutes. It was a miracle. If you are having problems go to the website and find chat support and ask for a rep. It will save you hours if not days of utter frustration. You're welcome!!

Chaotic company with poor service And once again I have to state that your company is a chaotic company with poor service. I returned your oh-so-great router, which didn't work, months ago and you have already refunded me the purchase price. What are you doing now? Why are you charging me any service fees now?

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.