Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

Brilliant FlashRouter experience overall. Brilliant experience overall. The service was "Flash My Router: Asus VPN Fusion Plan". The tech bloke, Tom, just did the job (over Teamviewer), asking pertinent questions, quickly going through the setup within the router and at the end of the process he was gracious and informative in answering MY concerns and questions. I am very happy with the outcome thus far - it was completed in 28 minutes - and my head is reeling from the speed and thoroughness. I wish I could actually have spoken with the advisors/technicians, but I also see how that could really slow the process down. I should mention that I live in the UK and I'm a dual national (US/UK), from California. I couldn't find a similar service over here and FlashRouters had lots of very positive reviews. I'm pleased to add one more. Thank you guys!

I live in France and ordered a router I live in France and ordered a router, paid postage but unfortunately the router did not work after4 hours online with a technician. It cost me 50.00 Euros to return the router and now I have received an invoice from Fed-Ex of 53.00 Euros for import charges making a total of about 140.00 Euros for absolutely nothing but to be told that everything is noted in the FAQ'S. Don't buy unless you live in America. If i could give no stars I would !!!!!

FlashRouters to the rescue! I've used a flashrouter for several years. It's worked beautifully. My VPN provider changed their protocol for login this week, and I was unaware of the change. I reached out to FlashRouters for help in troubleshooting my inability to connect to VPN, and they quickly responded with step-by-step instruction for resolution. I'm now back up and running!

Chaotic company with poor service And once again I have to state that your company is a chaotic company with poor service. I returned your oh-so-great router, which didn't work, months ago and you have already refunded me the purchase price. What are you doing now? Why are you charging me any service fees now?