awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!

Updated Review Well I gave a crap review and 2 stars earlier, but I need to update. I was in hell trying to get Nordvpn on this freaking Asus AX2700 Dual Band RT-AX68U router for a solid week trying everything possible. I finally figured out how to contact FlashRouters chat tec support. Dude took control of my computer and had me up and running in 5 minutes. It was a miracle. If you are having problems go to the website and find chat support and ask for a rep. It will save you hours if not days of utter frustration. You're welcome!!

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.

Terrible Terrible. Unresponsive to tickets, they do not even offer support outside of normal business hours - if your router is offline, you'll need to wait until they're back in the office before you will be able to get back online. I wanted to provide a review of a router I bought from them, but they seem to have turned off reviews. The Privacy Hero router is a disaster, constantly crashes requiring a manual restart by unplugging it and plugging it back in - this resets all of the settings for network devices and turns off their internet access. They charge a restocking fee, even though the product is defective.

I'm having a horrible time I'm having a horrible time. They charge my credit card and sent me notices saying that my payment didn't go through and my coverage is cancelled. I emailed them repeatedly and all I get is spam responses. No actual human or anything understandable. I have no idea what is going on, and I cannot get help.