Returning customer back with a smile! I'm a Returning customer, and have only positive things to say about this independent tech company. Setting up flashrouters can be a complicated process, especially if you're a Linux user, but security is a must in our day in age. This company made it easy as possible to secure my network, making the chat/tech support always available. They even have a phone option that is easy to get ahold of.

Fantastic tech support Their flashed routers hold up over time (I've had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn't notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.

Excellent support My Asus RT-AC5300 configuration became messed up. FlashRouters pointed me to their on-line help for how to do a factory reset, reinstall their software, configure the router, and connect my VPN. Now everything is working as it should. FlashRouters were very responsive and helpful. Would recommend.

awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!