Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

I'm having a horrible time I'm having a horrible time. They charge my credit card and sent me notices saying that my payment didn't go through and my coverage is cancelled. I emailed them repeatedly and all I get is spam responses. No actual human or anything understandable. I have no idea what is going on, and I cannot get help.

It's just mind blowing to see how fast… It's just mind blowing to see how fast and effective this IT helped me with resetting my pre configured Linksys WRT 1900 ACS today! Thank you so much! So much junk had started to bother my PC and mobile devices that I just gave up. After having difficulty understanding how to connect remotely through TeamViewer the IT took the wheel of the problems I was experiencing and whooped ass fast! Thx Flashrouters and that sharp IT/Technician that helped save the day! I will never, ever doubt Flashrouters again!

Fantastic tech support Their flashed routers hold up over time (I've had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn't notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.