Quick and efficient Every aspect of my experience with using FlashRouters was very efficient. From verifying my router was compatible, to scheduling the appointment, even the process itself. The tech who flashed my router, Tom M., was quick and professional. Good tip for anyone is to have a window open for both your VPN provider and router MGMT console. It makes the process go by very quick.

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.

I live in France and ordered a router I live in France and ordered a router, paid postage but unfortunately the router did not work after4 hours online with a technician. It cost me 50.00 Euros to return the router and now I have received an invoice from Fed-Ex of 53.00 Euros for import charges making a total of about 140.00 Euros for absolutely nothing but to be told that everything is noted in the FAQ'S. Don't buy unless you live in America. If i could give no stars I would !!!!!

Great technical support … I purchased an ASUS modem from Flashrouters, flashed for Surfshark VPN which work perfectly upon arrival, than about six months later my VPN location wouldn’t work for my preferred sites. I was able easily reach back to the helpful support of Flasrouters tech team and schedule a remote-in appointment to change my VPN location, which now works great. I am a very pleased customer

Updated Review Well I gave a crap review and 2 stars earlier, but I need to update. I was in hell trying to get Nordvpn on this freaking Asus AX2700 Dual Band RT-AX68U router for a solid week trying everything possible. I finally figured out how to contact FlashRouters chat tec support. Dude took control of my computer and had me up and running in 5 minutes. It was a miracle. If you are having problems go to the website and find chat support and ask for a rep. It will save you hours if not days of utter frustration. You're welcome!!