awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!

Brilliant FlashRouter experience overall. Brilliant experience overall. The service was "Flash My Router: Asus VPN Fusion Plan". The tech bloke, Tom, just did the job (over Teamviewer), asking pertinent questions, quickly going through the setup within the router and at the end of the process he was gracious and informative in answering MY concerns and questions. I am very happy with the outcome thus far - it was completed in 28 minutes - and my head is reeling from the speed and thoroughness. I wish I could actually have spoken with the advisors/technicians, but I also see how that could really slow the process down. I should mention that I live in the UK and I'm a dual national (US/UK), from California. I couldn't find a similar service over here and FlashRouters had lots of very positive reviews. I'm pleased to add one more. Thank you guys!

I'm having a horrible time I'm having a horrible time. They charge my credit card and sent me notices saying that my payment didn't go through and my coverage is cancelled. I emailed them repeatedly and all I get is spam responses. No actual human or anything understandable. I have no idea what is going on, and I cannot get help.

I live in France and ordered a router I live in France and ordered a router, paid postage but unfortunately the router did not work after4 hours online with a technician. It cost me 50.00 Euros to return the router and now I have received an invoice from Fed-Ex of 53.00 Euros for import charges making a total of about 140.00 Euros for absolutely nothing but to be told that everything is noted in the FAQ'S. Don't buy unless you live in America. If i could give no stars I would !!!!!

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.