Tom M A Great Tech Support Tech with FR I had some issues with a replacement Asus Router from Flash Routers, sometimes it would connect for a short time then disconnect to Nord VPN I set up the router on my own, but soon found it to be too difficult to configure properly. Tom M was the troubleshooting Tech at FR, Tom solved my connection issues within 15 minutes of connecting to my PC with Team Viewer software, Tom with his knowledge and experience had me up and running quickly and efficiently. Thanks Tom for a job well done!

I purchased the link system 3200 DD I purchased the link system 3200 DD - wrt flash router. Overall the experience was good. One bad thing is they use FedEx shipping which is junk I hate FedEx it was delayed three different times. I'm not too tech savvy but I did manage to figure it out. The instructions could be a little better if they were more step by step. I would highly recommend FlashRouters I personally didn't need the subscription that I paid for. But I could understand how some people might.

Fantastic tech support Their flashed routers hold up over time (I've had my Linksys 3200ACM over five years) and their tech support is top notch. They respond quickly and efficiently. I got the information needed to get my router back up and running (my VPN changed requirements and didn't notify me but flashrouters.com fixed the issue extremely quickly). Would give them ten stars if I could.

awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!

Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.