FlashRouters to the rescue! I've used a flashrouter for several years. It's worked beautifully. My VPN provider changed their protocol for login this week, and I was unaware of the change. I reached out to FlashRouters for help in troubleshooting my inability to connect to VPN, and they quickly responded with step-by-step instruction for resolution. I'm now back up and running!

Chaotic company with poor service And once again I have to state that your company is a chaotic company with poor service. I returned your oh-so-great router, which didn't work, months ago and you have already refunded me the purchase price. What are you doing now? Why are you charging me any service fees now?

awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!

Quick and efficient Every aspect of my experience with using FlashRouters was very efficient. From verifying my router was compatible, to scheduling the appointment, even the process itself. The tech who flashed my router, Tom M., was quick and professional. Good tip for anyone is to have a window open for both your VPN provider and router MGMT console. It makes the process go by very quick.

I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.