I used my own router but purchased the… I used my own router but purchased the service plan. They did help me setup my router successfully and it did improve my VPN speed greatly. However, the router after the flash seemed buggy and the Wifi kept cutting in and out. This was really frustrating while watching shows on Apple TV. I decided to remove the flash and return the router to it's original firmware. They informed me they only help with the Flash and don't provide support to return you router to standard firmware. That's why I must give them a one star.

I purchased the link system 3200 DD I purchased the link system 3200 DD - wrt flash router. Overall the experience was good. One bad thing is they use FedEx shipping which is junk I hate FedEx it was delayed three different times. I'm not too tech savvy but I did manage to figure it out. The instructions could be a little better if they were more step by step. I would highly recommend FlashRouters I personally didn't need the subscription that I paid for. But I could understand how some people might.

Quick and efficient Every aspect of my experience with using FlashRouters was very efficient. From verifying my router was compatible, to scheduling the appointment, even the process itself. The tech who flashed my router, Tom M., was quick and professional. Good tip for anyone is to have a window open for both your VPN provider and router MGMT console. It makes the process go by very quick.

FlashRouters to the rescue! I've used a flashrouter for several years. It's worked beautifully. My VPN provider changed their protocol for login this week, and I was unaware of the change. I reached out to FlashRouters for help in troubleshooting my inability to connect to VPN, and they quickly responded with step-by-step instruction for resolution. I'm now back up and running!

Terrible Terrible. Unresponsive to tickets, they do not even offer support outside of normal business hours - if your router is offline, you'll need to wait until they're back in the office before you will be able to get back online. I wanted to provide a review of a router I bought from them, but they seem to have turned off reviews. The Privacy Hero router is a disaster, constantly crashes requiring a manual restart by unplugging it and plugging it back in - this resets all of the settings for network devices and turns off their internet access. They charge a restocking fee, even though the product is defective.