Chaotic company with poor service And once again I have to state that your company is a chaotic company with poor service. I returned your oh-so-great router, which didn't work, months ago and you have already refunded me the purchase price. What are you doing now? Why are you charging me any service fees now?

Brilliant FlashRouter experience overall. Brilliant experience overall. The service was "Flash My Router: Asus VPN Fusion Plan". The tech bloke, Tom, just did the job (over Teamviewer), asking pertinent questions, quickly going through the setup within the router and at the end of the process he was gracious and informative in answering MY concerns and questions. I am very happy with the outcome thus far - it was completed in 28 minutes - and my head is reeling from the speed and thoroughness. I wish I could actually have spoken with the advisors/technicians, but I also see how that could really slow the process down. I should mention that I live in the UK and I'm a dual national (US/UK), from California. I couldn't find a similar service over here and FlashRouters had lots of very positive reviews. I'm pleased to add one more. Thank you guys!

I purchased the link system 3200 DD I purchased the link system 3200 DD - wrt flash router. Overall the experience was good. One bad thing is they use FedEx shipping which is junk I hate FedEx it was delayed three different times. I'm not too tech savvy but I did manage to figure it out. The instructions could be a little better if they were more step by step. I would highly recommend FlashRouters I personally didn't need the subscription that I paid for. But I could understand how some people might.

FlashRouters to the rescue! I've used a flashrouter for several years. It's worked beautifully. My VPN provider changed their protocol for login this week, and I was unaware of the change. I reached out to FlashRouters for help in troubleshooting my inability to connect to VPN, and they quickly responded with step-by-step instruction for resolution. I'm now back up and running!

Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.