Excellent support My Asus RT-AC5300 configuration became messed up. FlashRouters pointed me to their on-line help for how to do a factory reset, reinstall their software, configure the router, and connect my VPN. Now everything is working as it should. FlashRouters were very responsive and helpful. Would recommend.

Chaotic company with poor service And once again I have to state that your company is a chaotic company with poor service. I returned your oh-so-great router, which didn't work, months ago and you have already refunded me the purchase price. What are you doing now? Why are you charging me any service fees now?

Quick response to support request Quick response. I had an issue signing on to the VPN on my router. I opened a ticket via the support webpage and Tom M. responded within hours. Tom provided step by step instructions and I was able to correct the issue. Being in Japan, the support website is my best means of communicating. Immediate feedback that a support request was received is reassuring.

It's just mind blowing to see how fast… It's just mind blowing to see how fast and effective this IT helped me with resetting my pre configured Linksys WRT 1900 ACS today! Thank you so much! So much junk had started to bother my PC and mobile devices that I just gave up. After having difficulty understanding how to connect remotely through TeamViewer the IT took the wheel of the problems I was experiencing and whooped ass fast! Thx Flashrouters and that sharp IT/Technician that helped save the day! I will never, ever doubt Flashrouters again!

awesome service Tom M. did a fantastic job in updating my router, I highly recommend the service :) very efficient, fast, awesome work! Tom thank you so much!