I recently tried the new cloud storage… I recently tried the new cloud storage plans and was able to receive a decent custom service from Sonny who helped me set up my account details.

Amaryllo gives excellent support Amaryllo gives excellent support. Sonny was always there for immediate responses and problem solving solutions. Haven´t experiended any other better online support so far.

Sonny is responsive on support matters. -

Best client service ever! Best client service ever!. I had a old i cam and the assistance help me to make it work properly!

Final emails Final emails E37-to sonny Oct 2, 2023 Your service so far leaves no room for me to trust that Amaryllo will repair and return. You've done no troubleshooting on your end and upfront told me that if I do ask for warranty I will be charged because of "No trouble found". I am not going to get scammed like previous customers by just relinquishing the camera and being blackmailed later to pay more money to get it back. I will hand over the camera only to Amaryllo authorized personnel who can certify the camera is being returned free of any user caused defects. Let me know nearest Amaryllo service center where I can drop off the camera. E38-from sonny Oct 2, 2023 Dear Zase, 1. Your service so far leaves no room for me to trust that Amaryllo will repair and return -> For a in-warranty service, it is our responsibility. 2. I will be charged because of "No trouble found". - > In this case, we could waive your testing/examination fee, but not the logistic. 3. We only have one center in Taiwan. And, we have been waiting for the pick-up for a while before the warranty expires. FYI. If the symptoms described are obvious as claimed, they should be very easy to be duplicated here under 5 day - pressure test. E39-to sonny Oct 9, 2023 I see what you are saying. 1. According to you, just because you are not able to duplicate the issues that I am reporting, it turns out that I am making them up and they are not true. From this it can be concluded that your cameras are always 100% perfect and the issues that I've listed are absolutely not possible to be occurring, ever. And, I am pretty sure you're not fazed at all at how ludicrous this sounds... 2. Did I also photoshop the "wrong QR code" app screenshot that I've emailed you? I am providing you a proof that the camera's QR code is unreadable by the app yet you are telling me I need to pay to have this inspected. 3. In order to get my camera back, regardless of the outcome of your inspection, I am expected to pay return shipping. This means that you are not providing warranty but blackmailing paying customers. 4. You are "multinational company founded in Amsterdam, the Netherlands, with headquarters in Irvine, California, USA and operations in Taiwan, ranked as the number-one smart home camera robot company offering military grade encryption." And...you have only one center in Taiwan to have a camera inspected at. If your cameras and warranty were not a parody, this is probably the best joke I've heard so far. 5. Your word or "you responsibility" is worth nothing, zero, and as some of your previous customers, I will also ensure the public is very well aware of your scamming and unscrupulous practices. E40-from Vladimir Oct 11, 2023 Dear Zase, We sincerely apologize for the inconvenience you've encountered with your camera. As mentioned by Sonny earlier, we strongly recommend initiating the RMA procedure before your warranty expires. During the warranty period in the case of hardware problems the transportation fee is covered by Amaryllo. Testing and repair process should not entail an extensive duration. Please consider taking this step to address the issue promptly and provide us with the necessary information in order to organize the logistics and repairment.