EVERYTHING went great until I received… EVERYTHING went great until I received my order. I did not receive what I selected. I received a replacement for my selection. I don’t mind receiving a replacement as long as it has the exact specifications. I ordered a 14.8V 40Wh battery for a laptop. I received a 11.1V 65Wh battery. I emailed them asking if they were compatible. I searched online for the same information. The original specs should remain in place for replacement batteries. I requested information to return the battery I received and get a refund. I haven’t gotten a reply about the original question of compatibility nor a response about returning the battery. I received an email wanting a review (from the same email address I sent emails to).

BEST LAPTOP EVER BEST LAPTOP EVER THANK YOU DELL

Order handled rapidly; battery Works Order handled rapidly and battery arrived by USPS mail. Box comes totally wrapped in brownish tape that made it tough to figure out how to open the box. The battery came with 2 small screwdrivers that are used on opening the computer (another tough task aided by Youtube videos). Changing to the new battery was straight forward after the computer bottom was removed which is another issue completely, but one battery retention screw decided to fight back. The laptop is charging properly and the Dell software reports that the battery has 3 hours and 31 minutes of operation time. A real test will be how long this battery lasts compared to the original Dell-supplied battery (about 5 years). UPDATE: After changing the power profile for better battery life, Dell battery software reported 5 hours and 15 minutes of battery life.

Excellent customer service frpm Tiffany Huang Tiffany was more than patient and informative when I had concerns about the DELL laptop battery delivery.Because of her communication skills, I would do business with dell-laptop-battery.net again. I have installed the battery and it's working properly. Thanks again. GB