SCAM Ordered in August. Very careful not to sign up for subscription, but November 7th a 309.00 charge to my card for auto subscription. Today makes the eighth phone call to get a refund. Never received the product to be able to return merchandise. SCAM!!!! They blame UPS and UPS blames them 23 days trying to get a refund. Update was told today I can’t get a refund until I return the product that they know because UPS has confirmed I never received.

2 weeks and no email to… 2 weeks and no email to links/membership website or protein powder ordered; the initial call was scripted/rushed regardless of knowing info not received and couldn't follow along. Then received a text that I have an all i need to be successful??? verified email with their rep while on phone and still no email in inbox or spam box.....hmmmm....not so pleased thus far and no solutions yet... DR JADE----despite a great video, reputation is at risk

DVDs are good, protein powder really sweet I didn't sign up for any of the extras. Got the DVDs and like using them. I also ordered the Vanilla Metabolic Super Protein powder and unfortunately think it is WAY TOO SWEET in taste (stevia).

Awful Customer Service Wasn't impressed they added the shakes onto my order without my consent. I emailed them immediately to remove the charge from my cc. They ignored my request and shipped the shakes, made me return shakes ($55 shipping) - after 2 months of fighting for the credit I finally got one but less $50 (they said the shipping was refundable. Would never recommend this company to anyone!!

Great Customer Service and Good Information I bought the online version and received emails to set up my "onboarding" session. After waiting two times with no phone call, I decided to ask for a refund, I called the number on my email confirmation and received great customer service and my refund. While I was waiting for Nick to process my refund, I read some of the blog on the website. There is good information there, worth a read. If I feel I need a coach, I may try again.