I’m currently on hold after trying to… I’m currently on hold after trying to get through to a human on their Customer Support phone # since September. I’m waiting right now to talk to a supervisor as “Patrick” (who tells me that he is in South Africa) will only agree to send an RMA label to return an “auto order” dated 12/2/2023, containing 1 bag of the protein shake a 2 week supply, and 3 bottles of their “Spark metabolic capsules” a 3 month supply This is the first contact I have had with a callback from their customer support phone number. I was up sold for a 3month supply by an aggressive sales person. I was sent and charged for a 7 month supply on 9/3/2023. I have been trying to get a return call from the Metabolic Living Customer Support since September. I was on hold for 17 minutes waiting for an American supervisor but was told I will get a call back from such a person in the future. I’m not holding my breath!

Great Customer Service and Good Information I bought the online version and received emails to set up my "onboarding" session. After waiting two times with no phone call, I decided to ask for a refund, I called the number on my email confirmation and received great customer service and my refund. While I was waiting for Nick to process my refund, I read some of the blog on the website. There is good information there, worth a read. If I feel I need a coach, I may try again.

SCAM Ordered in August. Very careful not to sign up for subscription, but November 7th a 309.00 charge to my card for auto subscription. Today makes the eighth phone call to get a refund. Never received the product to be able to return merchandise. SCAM!!!! They blame UPS and UPS blames them 23 days trying to get a refund. Update was told today I can’t get a refund until I return the product that they know because UPS has confirmed I never received.

The products are fine The products are fine, nothing special and very ezpensive. Then they automatically sign you up for a subscription wellness club that is $90/mo autopay required...didn't catch the charges in time to cancel. Horrible waste of money.

Doesn't honor returns keeps your $… Placed order decided to return got label sent it back waited for refund..it never came. Emailed 4xs with no answer!! Called 800#...nothing..on hold forever Thanks for helping me loose out on $100+ Stealing from your customers seems to be what your company is all about! Don't waste you time and $