Ordered what I thought was a one-time… Ordered what I thought was a one-time purchase of the protein powder and pdf of book. Never received book. They then shipped me another three packages without authorization $132. Returned at a cost of $22 for shipping on 6/28/23. No refund. Called today - shipment was received by them on 6/30/23. Only now are they refunding me because I called them! Sketchy company.

Great Customer Service and Good Information I bought the online version and received emails to set up my "onboarding" session. After waiting two times with no phone call, I decided to ask for a refund, I called the number on my email confirmation and received great customer service and my refund. While I was waiting for Nick to process my refund, I read some of the blog on the website. There is good information there, worth a read. If I feel I need a coach, I may try again.

SCAM Ordered in August. Very careful not to sign up for subscription, but November 7th a 309.00 charge to my card for auto subscription. Today makes the eighth phone call to get a refund. Never received the product to be able to return merchandise. SCAM!!!! They blame UPS and UPS blames them 23 days trying to get a refund. Update was told today I can’t get a refund until I return the product that they know because UPS has confirmed I never received.

Awful Customer Service Wasn't impressed they added the shakes onto my order without my consent. I emailed them immediately to remove the charge from my cc. They ignored my request and shipped the shakes, made me return shakes ($55 shipping) - after 2 months of fighting for the credit I finally got one but less $50 (they said the shipping was refundable. Would never recommend this company to anyone!!

I ordered the DVD’s and protein powder… I ordered the DVD’s and protein powder then during the onboarding call, was convinced by Carver to get another bag of protein and their OMEGA 3 product. It took two solid weeks with hold times exceeding (yes, exceeding) 2:58. I also sent 3 emails & went into chat and despite my formal cancelation, they still placed a third order! Ive returned everything and product was received and signed for. It’s now 2 months and I’ve yet to receive anything! No communication indicating an issue or anything else. Shame on me for not doing a better job researching this company. Honestly I don’t believe they have customer service or a real support team. I’m out over $300.00 and am disabled and on a very tight budget. Ordering this was a stretch to my budget and who knows if I’ll ever get a response! HELP! this just isn’t right.