Persistence until the problem is solved I had ordered the AB2000 together with a SolarFlow system before Christmas with an announced delivery date of January 10. Everything was sent as announced, but to a wrong address, so that both packages were returned to sender. On the second delivery attempt, I again saw an incorrect delivery address, which I immediately reported to Zendure Support. In the end, the two parcels have been delivered to the correct address a few days later. The forwarding of a power socket also worked straight away. I was supervised by the same person at support throughout the whole process, so I didn't have to explain everything all over again. Thank you very much for your persistence.

Exceptional customer support. The display on my SBP2000 went blank when trying to use the unit recently, and I was having difficulty pairing it to my phone through the Zendure app. Selma from Customer Support walked me through the hard reset process and unpaired my SBP from an old account I apparently had before so I could set up anew. Her patience and persistence with me was exceptional. Many thanks.

Great product with excellent warranty Had an original Zendure wall charger which stopped working after about a year. Contacted their service which sent me a new knee at no cost. Also have a newer generation wall charger. Both work great! Charge super fastest multiple phones!

Solarflow problems after adding new AB2000 After some starting issues our Solarflow with 2 AB1000 was working properly and we were happy to have them. So we decided to add another AB2000 to the system. Unfortunatly there was an unsolveable software bug as soon as we added the AB2000 to the system and made the update to the AB1000 akkus. After contacting the support via e-mail it took some time till we got an answer. Finally Mrs. Jessica Wen took over our case and we got the needed answers and help very quickly. The system will be replaced and we are looking forward that finally everything will work again as properly as it did before. Thanks to Mrs. Jessica Wen for her great support!

ZENDURE V4600. Slick,functional,great value Customer service was responsive to shipping updates. Once arrived boxing was clever,safe and extraordinarily made for us and ease of removal. The v4600 and satellite battery are made well, designed well, and have been charging 2.33kw, and discharging into a heat pump daily. Really cutting down the use of the whole house hvac, while giving security of several to 9 kw in case of down grid. Self moving and tricked out lighting for kicks. Little loud, and no input pv cable so 4.8 out of 5 star, but if in market for a big solar battery, I'd look at zendure for sure.