No service at all! No service at all! Waited for five (yes 5) month to NOT receive my Solarflow setup. The device was promised several times and delayed even more, my doubts where not answered. In general a no service and happy I received a refund (CC company). I will buy similar hardware with another company as Zendure can NOT be trusted. All info can be proven with all my emails, tracking numbers and money receipts.

Persistence until the problem is solved I had ordered the AB2000 together with a SolarFlow system before Christmas with an announced delivery date of January 10. Everything was sent as announced, but to a wrong address, so that both packages were returned to sender. On the second delivery attempt, I again saw an incorrect delivery address, which I immediately reported to Zendure Support. In the end, the two parcels have been delivered to the correct address a few days later. The forwarding of a power socket also worked straight away. I was supervised by the same person at support throughout the whole process, so I didn't have to explain everything all over again. Thank you very much for your persistence.

Solarflow problems after adding new AB2000 After some starting issues our Solarflow with 2 AB1000 was working properly and we were happy to have them. So we decided to add another AB2000 to the system. Unfortunatly there was an unsolveable software bug as soon as we added the AB2000 to the system and made the update to the AB1000 akkus. After contacting the support via e-mail it took some time till we got an answer. Finally Mrs. Jessica Wen took over our case and we got the needed answers and help very quickly. The system will be replaced and we are looking forward that finally everything will work again as properly as it did before. Thanks to Mrs. Jessica Wen for her great support!

I am at my wits end with this company I am at my wits end with this company. I have been waiting over six months (yep, six months) to get the unit returned as it doesn't work. Jamie J emails constantly to say your return label is being generated - nothing transpires. The unit is next to useless. My fridge and freezer have defrosted twice because the thing either switches itself off after firmware issues or runs out of charge with no warning. The battery capacity is useless. My Jackery has half the so-called capacity but lasts twice as long. In short, I'm happy to be patient when a new company has issues but this company treats customers like mugs and ignores issues.

Happy but careful. I'm thankful and pleased that I have received my SBV 4600 + battery about a week ago. I haven't installed it or used it yet, because l'm a little concerned about the firmware updates (and others having problems on which versions). I asked for and quickly received my MCA series cable (female) plugs, but they don't match the XT90 (also female) plugs to my 3 - 1000 watt solar panels (bought separately). So I can't use Solar for now.