Hi Zendure I bought 3000 euro worth of… Update At least they respond to reviews. I wrote the better buisness buro and the handels register. Within a day of writing i received word they would refund me. Five days later the refund was at my bank. So they are listenning. Would have simply been so much better if they had been listenning the four months before. But in the end I went with Bluetti...in the time it took to get my refund I have a new system, great service and lights...finally. I will give zendure another star for trying to solve it. But cmon guys. You know better. Original review Hi Zendure I bought 3000 euro worth of your product and STILL have not received it. It was supposed to be delivered in November!!!! I write, I call, and always I am told that you have no idea when I will get my order. This is truly unacceptable. I surely can wait a bit but our build is now waiting only for this product so we can HAVE LIGHTS!!!!!! please, I wish some customer support and my product. AND that you actually have customer support - your telephone lines are just recordings, your tickets are just autoresponders- I am hoping this will reach someone. I was excited and hopeful about this company and truly sad to see it might be a BIG SCAM. really hopeing not so please @ZENDURE - please fix this, send me my paid for product - respond to my inquiries, Fix your support so that it actually works instead of autoresponders and no people - Please prove me wrong!

Happy but careful. I'm thankful and pleased that I have received my SBV 4600 + battery about a week ago. I haven't installed it or used it yet, because l'm a little concerned about the firmware updates (and others having problems on which versions). I asked for and quickly received my MCA series cable (female) plugs, but they don't match the XT90 (also female) plugs to my 3 - 1000 watt solar panels (bought separately). So I can't use Solar for now.

Solarflow problems after adding new AB2000 After some starting issues our Solarflow with 2 AB1000 was working properly and we were happy to have them. So we decided to add another AB2000 to the system. Unfortunatly there was an unsolveable software bug as soon as we added the AB2000 to the system and made the update to the AB1000 akkus. After contacting the support via e-mail it took some time till we got an answer. Finally Mrs. Jessica Wen took over our case and we got the needed answers and help very quickly. The system will be replaced and we are looking forward that finally everything will work again as properly as it did before. Thanks to Mrs. Jessica Wen for her great support!

Great product with excellent warranty Had an original Zendure wall charger which stopped working after about a year. Contacted their service which sent me a new knee at no cost. Also have a newer generation wall charger. Both work great! Charge super fastest multiple phones!

Faulty Power bank and they didn't even respond to my email Received a Zendure powerbank as a present and it's not working right. Stops charging external devices after the power level drops below 40% and then turns off. When I subsequently recharge the power bank it always starts charging from that same circa 40% mark meaning that I'm not getting close to the battery capactiy which I should be. Emailed Zendure with the problem 10 days ago and with a video of the problem and they didn't even have the courtesy to reply. TLDR: Faulty power bank and terrible customer service - buy another brand (Anker for instance have great customer service usually)