No service at all! No service at all! Waited for five (yes 5) month to NOT receive my Solarflow setup. The device was promised several times and delayed even more, my doubts where not answered. In general a no service and happy I received a refund (CC company). I will buy similar hardware with another company as Zendure can NOT be trusted. All info can be proven with all my emails, tracking numbers and money receipts.

Cool stuff It was all a great experience with the products. Everything is working as. Sometimes the customer service could be a little bit faster. But in the end all problems could be solved.

Exceptional customer support. The display on my SBP2000 went blank when trying to use the unit recently, and I was having difficulty pairing it to my phone through the Zendure app. Selma from Customer Support walked me through the hard reset process and unpaired my SBP from an old account I apparently had before so I could set up anew. Her patience and persistence with me was exceptional. Many thanks.

Slow support The original power bank had a defective output. While a replacement was shipped quickly it arrived completely defective. It will not charge. I have made multiple attempts to contact and they still refuse to respond. ** Updated - Support finally reached out and sent a third unit that works fine.

Persistence until the problem is solved I had ordered the AB2000 together with a SolarFlow system before Christmas with an announced delivery date of January 10. Everything was sent as announced, but to a wrong address, so that both packages were returned to sender. On the second delivery attempt, I again saw an incorrect delivery address, which I immediately reported to Zendure Support. In the end, the two parcels have been delivered to the correct address a few days later. The forwarding of a power socket also worked straight away. I was supervised by the same person at support throughout the whole process, so I didn't have to explain everything all over again. Thank you very much for your persistence.