Excellent service Dear Dvddeal.net, I received the replacement DVDs on Oct 5th and they are all in good condition. Thank you very much for your fast delivery and excellent service! I have become your loyal customer. Sincerely, Anne

Appreciate doing business with you. I would just like to thank you very much for the order which I received today. I am so pleased with it that I know I will be coming back to you time and again for my dvd`s. They are excellent value and also perfectly packaged. I am impressed.

HORRIBLE!!!!!!! This was an absolute HORRIBLE experience!!!! I gave one star because I got the product, otherwise there would have been 0. I WOULD NEVER IN A MILLION YEARS RECCOMEND THIS COMPANY TO ANYONE, EVEN MY WORST ENEMY! First of all the product is made in China. Second, when I asked for a refund they sent ONE e-mail more than 2 days later and asked if I read the policy and nothing more. After repeatedly telling them I had, they COMPLETELY IGNORED MY REQUEST!!!!!! I e-mailed EVERYDAY WITH NO RESPONSE. I found out that if you return the item to an address (the ONLY address can be found at the-dvd, who invoices you) via Canada Post, after 30 days of no refund Visa will temporarily refund your card and will also go after dvddeal for the money. So to all those in my shoes: GO GET YOUR REFUND!!!!!!! Good luck :)

Pretty satisfaction with my purchases on dvddeal.net After read some negative comments against dvddeal.net, let me drop a few lines. I have ordered about ten dvdsets from dvddeal.net since 2007. Although these were one or two delays, most were speedy deliveries. The best of all, they always sent me the tracking numbers when shipped, so I could keep an eye on where the shipments were. DVDs were in good quality, thought there were some foreign languages on some boxes, which annoy me a little. A couple of dvds were defective, but they got replaced promptly. My emails usually got responded in a day, even in a few of hours. Frankly, dvddeal.net is the best online company I have dealt with.

Never, Never, Never Again I would like to simply repeat word for word what "Lorelei" wrote as it was nearly exactly what we experienced. Here's our story. We purchased the box set 7 seasons of Smallville. 42 Discs in all. We received it prompty. Hence the 1 star. From there it is all down hill. 21 discs either were dodgy or didn't work at all. No address is given on their website for refund while the return policy is that you must return the item for replacement or refund. I reported my problem and received a prompt email stating they woud replace the discs and I just had to give them a list of the defective discs. No return address provided. I did supply a list and I never heard from them again despite several emails over several weeks. No address to return. No replies to emails. Do not buy anything from these people. They don't deserve to be in business.