JOHN WALKER
GBThey took $1,500 from us and then… They took $1,500 from us and then called us five days before they were to start picking up our things and told us they needed more money! our inventory was higher than what they thought so instead of costing us a total of $3000 it was going to cost $12,000. We said that was more than we could afford. We are old and Disabled and we wanted our money back. They said we could call off the deal if we wanted but we wouldn't get any money back! So we are $1500 dollars poorer! They are SCAM ARTIST! Rob from the Disabled and Poor!
Angela
GBDO NOT BOOK WITH THIS COMPANY!!!! DO NOT BOOK WITH THIS COMPANY!!!!! This was the absolute WORST experience I could’ve had with any moving company. I moved across country from Nebraska to Florida with my family back in December and had our things in storage until May when we found a home. It took a month for me to get my things, my contract was not at all written how we discussed and was REREAD to me. Booking was soooo easy because this company was just trying to take my money. I was trusting that the manager, Colton (who I have tried to reach out to MANY MANY times, via phone, email, call back, left a voicemail — everything) was doing everything and helping with what was in my best interest however my dates were wrong on the paper: put down Friday/Saturday when we specifically talked about Saturday and Sunday bc it’s when we’d be in town and when I called about that confusion 6 days prior to getting my things picked up, he was never available for an entire week so I had to pay over $100 to expedite my storage key to the ONLY person I have left in NE and inconvenience HER to be there when the movers got there since I wouldn’t be there until late Saturday. Then for storage size: we specifically talked about my storage unit being 5x5 which is 500 cubic feet therefore the movers added an ADDITIONAL $2100 to my costs which is unacceptable and overall well over what I would have paid on a uhaul. Because “300 cubic feet is what was in the contract” And they need to “box the things that weren’t in boxes” but half the boxes I “paid additional” for just had MY BOXES INSIDE THEIR BOXES. when I called to discuss the costs, I couldn’t get ahold of anyone for over a week. When I finally got ahold of Colton he told me he was out of the office and he would call me the following day at 10:30am….. 3 weeks ago and STILL haven’t received that call. On top of all these inconveniences, it took us 4 weeks to get our things. They explained the 11/10 rule for drivers being on the road and then resting but not that my stuff would be SITTING AT A WAREHOUSE for 3 weeks just waiting for ANOTHER truck to pick it up. Horrifying experience, my things came broken, ALLL my plates and cups were all SHATTERED like crystals. Best part was when I got a call from the “owner” i was told they could refund me $500 ….. that is a LAUGHABLE amount that’s almost $200 less than what I paid for the DEPOSIT ALONE. I spent WELL over $500, being a single mother, buying things for my home so my children can have a HOME while we waited WEEKS for their beds, rest of their clothes, etc. Ridiculous. I need a FULL refund because of how incompetent, unprofessional, lack of care for their customers they have….. and no one in that company seems to be available to take my calls anymore because they don’t want to give me my money back.
Lillian Harris
GBThey must have paid off the 5 star… They must have paid off the 5 star reviews or they were family members!! Bad business practices from start to finish. Pressure salesmanship, given a low estimate which turned into just about double the price which we were only told about 2 days before we were due to move!! Nick refused to give us a written breakdown of what the price increase consisted of, and when I suggested we could record our conversation since he would only give it to us on the phone, he got very agitated and said he refused to be recorded!! We ended up forfeiting our $1,458.95 deposit because we got so scared of doing any further business with them after we looked them up on the Better Business Bureau site and saw the complaints just like ours! We are in our seventies, on a set budget and do not appreciate being left in the lurch at the last minute!! Lillian Harris
Bernier Joseph
GBRecommendable! Professional movers without games showed up promptly, moved everything quickly and were very friendly. The price was reasonable. I hired them because a friend recommended them, and I also recommended them to a friend who was happy with them.
Clarence Curtis
GBGreat Service! Sawyer and Gael did a great job. They were fast and efficient. They also took care of the very last-minute changes with no problem.