When ? I placed my order on Tuesday 12/20 . An order # was generated and my card was charged. I paid for expedited shipping to get the product during the holidays.. It is now Friday afternoon on Christmas eve and the order is still noted as "awaiting fulfillment". I have made several unsuccessful attempts to contact the company via phone and chat. Basically, the company has given no indication on when the order will be fulfilled. Neither the phone message nor the online ordering information indicates holiday hours. I understand delays. However, this company must recognize the need to inform customers of such PRIOR to accepting payment and particularly when accepting payment for expedited service. In general, I'm am very disappointed primarily due to Tough Outlet's failure to timely inform and the elimination of my ability to make alternate arrangements.

Professional noteworthy attitude I wish to take the time to let you know that Brian, the Tough Outlet Sales Representative for order #13751, provided excellent service. His professionalism was noteworthy. Brian is your Tough Outlet Sales Representative for the Southern California Branch. Thank you.

Very Satisfied and enthused to share my experience Quick answer when I called. Brian was knowledgeable and gave me the information I needed. Did not try to over sell me. Provided me with detailed information that was understandable to a non "tech guy." Furthermore, allowing me to make a sound decision on the product I needed.

Five star customer service Ordered multiple items though TOUGH OUTLET. Brian and the T/O team are top notch. Very professional, responded quickly and very efficiently to our companies needs. Truly impressed in the day of customer no service. They have all my future business. FIVE STARS!

Once I started using the chat feature… Once I started using the chat feature to get a quote, it was a great exchange. The representative was very helpful. I tried the quick quote feature several times over the course of a few days and never got a response.