The headphone charger no work… no help… The charger doesn’t work with headphones, on any headphones.. customer service was nice and I sent photos and videos as requested, no resolution,.. just more questions.. and emails asking to review the service I received.

Strong product line up and fantastic… Strong product line up and fantastic customer service. Very responsive and customer friendly. Very pleased with every touch point with Journey.

I wish there was a quick start guide… I wish there was a quick start guide for resetting the wallet included in the package or on the website. Apart from that, everything was great.

Unfortunately the product we ordered… Unfortunately the product we ordered was just not what we needed. Their returns process and customer service were excellent. The product was delivered quickly and was exactly as advertised. It just wasn't what we needed.

Incomplete Customer Service My experience wasn’t great. I received an item that fit poorly, and while their customer support was initially quick to respond, they failed to properly process the return/refund and I had to make multiple requests to get it sorted.