Video Converter Pro: Unable to Activate My computer's hard drive crashed, and lost everything on it. It was quite old, so I bought a new computer, and when I tried to install and activate Video Converter Pro, it refused to allow me to activate the software. I was aware of their DRM feature about this, so I tried using the tool on their website to get my code reactivated. I did not receive any email about my code being reactivated (like the previous time I had to do this). I tried multiple times, and I've looked in my spam and junk folders and disabled all filters to ensure that the email did got misfiled, with no success. I've tried contacting their support, with no responses from support. I thought maybe thier support team was just under heavy stress due to Covid, but it's been 4 months now, with still no response. At this point, I assume that I'm not going to get a response. I could buy the software again, but I should not have to buy it a second time when I have only 1 computer. I've thought about pursuing legal actions, but not sure if that would even help, considering their website doesn't show a mail address to send a certified letter, nor is there a phone number available to call. Update: I was finally able to get my Activation Code reset and can use the software, not long after making the complaint here. Upgrading from 1* to 3* review. The software is excellent (if you can get your code to work ;) )

Good company and great service Good company and great service. I have used their software for many years. Any issues I have had they solve it very quickly.

Really appreciate all the help you… Really appreciate all the help you provided. First solution worked. Service was fast. Really enjoy the program. Would recommend you To anyone

I have spoken to other angry customers that have had no success with you. You are doing the same to them as you are doing to me. I am going to seek legal advice and stop your fraudulent actions toward I have spoken to other angry customers that have had no success with you. You are doing the same to them as you are doing to me. I am going to seek legal advice and stop your fraudulent actions towards me and other people that you have ripped off.

I'm pleased with this software This is a good video converter, easy to understand, provides quick conversion from/to any formats I'm interested in. I'd buy it again for that reason, though I must admit to having an activation code issue such as others have described: after installing a new update, I couldn't activate it using my prior activation code. But I had a reasonably prompt response from the technical support folks - they reset my activation code and I've been able to use it ever since. It seems the sort of problem that should be easily corrected, but judging from some of the reviews, it evidently is NOT that easily corrected. But I'm pleased overall with the product.