Sorted my IT life in one go Sorted my IT life in one go! Products rock, and the whole setup? Effortless. Feeling tech-savvy and loving it!

Please refund $43,500! Please refund $43,500! On Nov. 21st, 2023, We purchased 100 Juniper switches with a down payment of $43,500. Sybex has failed to provide valid serial numbers for the correct model on time, resulting in the project getting totally delayed and have to cancel the PO. We requested the cancellation of the purchase order and full refund on Dec 13. Sybex has agreed to the refund on the same day. However, since Dec 13th, Sybex did not reply to any emails or answer phone calls. Then on Jan 4th, 2024 we reported to BBB and hope they can step in and help. Hamza Sabir, CEO at Sybex finally replied to my email and promised to wire the refund on Jan 8th. But he disappeared AGAIN! No single reply since Jan 8th. As of now, they are still holding my down payment of $43,500.

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Absolutely impressed with the… Absolutely impressed with the exceptional assistance I received over live chat! Matt went above and beyond to help me resolve an order issue, demonstrating not only prompt support but also a high level of professionalism. I am genuinely thankful for his expertise and dedication to ensuring customer satisfaction. With such a positive experience, I would be more than happy to reach out again in the future. Kudos to Matt and the team for their outstanding service!