Switched from Grasshopper I came from using grasshopper, which was a terrible service. Talkroute is much better.

I am not normally one to bring my… I am not normally one to bring my negative sentiments about a business online but Talkroute definitely deserves a bad review. The sales team is AMAZING. They can make you believe they’re selling you the solution to all your problems. When in reality they’re selling a half baked product that has constant server issues. We had multiple periods of downtime on our phones the month we worked with them. We requested for a credit to make up for the headache and lost time. They responded by telling us they don’t offer any support or credits unless the issue is ongoing for 24 hours. If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.

Happy with the switch! We said goodbye to DialPad and hello to a much easier to use, better quality, and more reliable phone system. The transition to Talkroute was seamless, and is such a better fit for our small business. Highly recommend Talkroute for any business considering a new phone system!

Jasmine rocks! Our team recently did a demo of Talkroute with Jasmine and not only did she demonstrate all of the features and show us how they will benefit our specific operation, but she then offered to walk us through setting up the entire account. I’ve had a bunch of similar services but never one with such a high quality level of support and attention to detail! We are very happy with our decision to switch to Talkroute.

Finally! A Virtual PBX that offers HIPAA Compliance! Most of these virtual phone services are pretty similar but Talkroute was the only one we found that offered HIPAA compliance and a Business Associate Agreement (BAA). This was absolutely essential for us to deploy this type of solution in our office. Their custom support was also amazing about getting us everything we needed the same day. Pricing was also excellent.