Unhelpful helpdesk The helpdesk at Norton is unfortunately initially manned by a chatbot. After going through some iterations of "I don't understand that question" and "I didn't quite get that", you're connected with a "human agent". You get a "estimation of less than 5 minute waiting time" message, which is quite acceptable. When you have to answer a call of nature after waiting for 15 minutes, you return only to see the human agent has shown up and left leaving the message that I can start all over again. It looks like the human agent cannot see the previous chat (or just didn't bother to read it - also possible). Norton - just open up a support mailbox instead of a live chat which just wastes half an hour of my life. McAfee - here I come !

Feel Safe being backed up and supported… Feel Safe being backed up and supported by Norton during these times of international hacking, and the recient help I got by Tech support agent Rajat. He took the work, worry and time out of solving my recient computer issues.

Same old same old...... Got fed up with Mcafee sending messages about renewal when I still had more than 2 months of my subscription to run so changed to Norton. Now i get messages from Norton that tell me all the things that are wrong with my Pc so click here to fix them and every time my current package is unable to do anything but I can upgrade to various other options for £44.95 or £26.95. So it appears i have bought a subscription that finds out if there is anything wrong and if i spend more money they might do something about it. Just another con really. Going to try TotalAV next time I am due for renewal presuming my machine hasn't been infested with viruses that Norton won't fix because I didn't spend enough money with them.

It’s the industry standard for a reason It’s a great and simple way to keep your online activities as secure as they’re going to be.

The communication about possible fraud… The communication about possible fraud on our accounts is first class and timely. I would recommend Norton LifeLock to everyone to use.