I was deceived I was deceived. I was advised that $10 will give me 204minutes but it gave me only120minutes. Moreover my calls were interrupted several times at a rate of $1.00 per five minutes. After the first purchase, though not satisfied, I said let me try again, may be it was an isolated case and thus recharged but it became worst. Most of the interrupted call happened after the recharge proving that it was not isolated case. I'm disappointed beyond measure. I want my money back!

For a business -

Good customer service I gave a 4 star because the call setup procedure on the website doesn’t include you calling the customer service for final setup. I did all what the procedure says but when I tried to make a call using the app, it said my pin was invalid until I called the customer service and the lady had to do something on her end. Other than this, the call clarity was awesome and having a $10 bonus was a plus.

I have an account with VIP that I have… I have an account with VIP that I have not used for years. I called them to activate it and they were very helpful and efficient. They even applied my old balance to my new account, now that’s good honest service !

Call Privacy Concerns! Been a VIP Connect user for 10+ years. I would rate this service as fair to good on most days. However I've recently noticed that calls made to Nairobi (actually Kenya as a whole) display a local number on the recipient caller ID rather than the callers number. I found this quite suspicious and notconvinced calls are guaranteed privacy. This wasn't the practice when I started using the service. If a call recipient has Truecaller app installed it displays the call as initiating from some random Kenyan numbers and names not related to the caller initiating the call/VIP account holder.