It arrived on time It arrived on time and was in very good condition.

Its a crock of crap Its a crock of crap! Support is a joke always Teflon coating the issue and making it a) your fault b) your place to correct it. It really is poor service, product and system. Avoid.

Keepkey doesn't send coins to any … Keepkey doesn't send coins to any destination. It trys. It prepares. But it never does complete a transaction. It says it's preparing but it gets stuck on that. Contacting support doesn't seem to help as after 3 days no reply from them. I deleted the chrome extention and installed it again. This did not work. The cable is lose and has a short. I know support will probably say that my problem is the short but if I can log in and I can prepare for a transaction then this is not the problem. Keepkeys customer service has been going down hill since the take over by shapeshift.

A bit confusing for a novice but I like the idea... I have yet to use my Keepkey, and maybe it's just my ignorance on crypto-currencies in general, but sort of feel like I'm shooting in the dark here. l'm sure the information to get started is somewhere, but it doesn't just reach out and slap you, obviously I need to do more digging. But the idea of having your "money" instead of letting someone else hold it is what I like.

Unacceptable I run into the problem. When I had to send some coins worth of $850 to other wallet. Nightmare came at the second I pressed send. Together with my $850 Keepkey made a second address worth over $5000 from my wallet and sent both wallet addresses to blockchain site. No idea why but $850 reach it's destination and second stuck at blockchain as unspent money. There is no way to retrieve this money back. So I lost over $5000. Keepkey support was not very helpfull and explained that money should be return back to the wallet. On my question how long it will take I never got an answer. I don't understand in a first place why my money was taken out from my wallet without my authorization and I have no idea if it ever will be back to my wallet. Will wait for return of money and will return this wallet back to the store. There is no point to have unpredictable device which can send unknown amount of money to nowhere. I need something that I will relly on. $5000 maybe for someone nothing but it is lots of money for me especially when I really on it. I would not recommend this divice to nobody. Now I am just sitting and waiting if by some magic it will appear in this useless device which brought to me so many problems. Thank you.