Unacceptable I run into the problem. When I had to send some coins worth of $850 to other wallet. Nightmare came at the second I pressed send. Together with my $850 Keepkey made a second address worth over $5000 from my wallet and sent both wallet addresses to blockchain site. No idea why but $850 reach it's destination and second stuck at blockchain as unspent money. There is no way to retrieve this money back. So I lost over $5000. Keepkey support was not very helpfull and explained that money should be return back to the wallet. On my question how long it will take I never got an answer. I don't understand in a first place why my money was taken out from my wallet without my authorization and I have no idea if it ever will be back to my wallet. Will wait for return of money and will return this wallet back to the store. There is no point to have unpredictable device which can send unknown amount of money to nowhere. I need something that I will relly on. $5000 maybe for someone nothing but it is lots of money for me especially when I really on it. I would not recommend this divice to nobody. Now I am just sitting and waiting if by some magic it will appear in this useless device which brought to me so many problems. Thank you.

Keepkey doesn't send coins to any … Keepkey doesn't send coins to any destination. It trys. It prepares. But it never does complete a transaction. It says it's preparing but it gets stuck on that. Contacting support doesn't seem to help as after 3 days no reply from them. I deleted the chrome extention and installed it again. This did not work. The cable is lose and has a short. I know support will probably say that my problem is the short but if I can log in and I can prepare for a transaction then this is not the problem. Keepkeys customer service has been going down hill since the take over by shapeshift.

KEEPKEY is a Shapeshift company.... KEEPKEY is a Shapeshift company who are crooks that take advantage and steal your Bitcoin you wouldn't need such a great customer support people weren't having problems like myself doesn't do anything but go in circles trying to link up over and over I paid about $40 and from reading the reviews I'm not wasting more time to try to get my $ money back

Very bad,don't buy it. Its very bad,after the first time you connect your keepkey wallet it doesn't load properly ever again,so next time you try to connect it tells you that is not being detected or that an error ocurred,so after that you need to go to windows settings and expel the keepkey from your device and connect it back in,you may need to do this several times before its detected properly and you can access your crypto. Not only that but when you connect your keepkey for some reason not all of your assets show automatically so if you have xyz crypto that you deposited in your wallet years ago you may not know until you check that particular crypto for it to be shown. I had chainlink,I dind't access my wallet in about 6 months and when I checked back it didn't show,I had to go to setting and click something to show my link. Its very bad just buy a trezor this is not worth it,it also doesn't support a lot of coins.

I bought a new Keepkey wallet in the… I bought a new Keepkey wallet in the latter part of 2017 and it worked satisfactorily till the end of January 2018. I kept more than 2 BTC in it and transferred back to my online wallet without problem leaving a small amount of BTC. I also kept 4 ETH in my Keepkey and at the end of January I sent additional 10 ETH to it, but it failed to record it in my account balance. I contacted the Helpdesk and they gave me instructions to rectify it. In the process my Keepkey was not even showing my already received 4 ETH or the residual 0.067 BTC. A contacted them a few dozen times without getting my money back. So I bought another new Keepkey and hoped to recover the funds using the recovery words I had from the first one. It failed too! I contacted the help desk several times without any positive result. By this time more than 6 months have passed and the ETH value dropped more than 50%. I could not access my 14 ETH worth about $20000 to sell it in time to realize my profit. SInce Keepkey device and the help desk would not recover my funds, as a last resort I used my original recovery words in a third party wallet and to my surprise it recovered all my money - a consolation but when I sold I lost my profit, but at least I got my capital back. I would not advice anybody to keep a significant amount in these hardware wallets. Hardware wallets in my opinion have the risks of: hardware malfunction, firmware dysfunction, app failure or unsatisfactory interactions among them. In summary I would not trust my money again with any hardware wallet - after all they are man-made and unreliable. Thiru