Unacceptable I run into the problem. When I had to send some coins worth of $850 to other wallet. Nightmare came at the second I pressed send. Together with my $850 Keepkey made a second address worth over $5000 from my wallet and sent both wallet addresses to blockchain site. No idea why but $850 reach it's destination and second stuck at blockchain as unspent money. There is no way to retrieve this money back. So I lost over $5000. Keepkey support was not very helpfull and explained that money should be return back to the wallet. On my question how long it will take I never got an answer. I don't understand in a first place why my money was taken out from my wallet without my authorization and I have no idea if it ever will be back to my wallet. Will wait for return of money and will return this wallet back to the store. There is no point to have unpredictable device which can send unknown amount of money to nowhere. I need something that I will relly on. $5000 maybe for someone nothing but it is lots of money for me especially when I really on it. I would not recommend this divice to nobody. Now I am just sitting and waiting if by some magic it will appear in this useless device which brought to me so many problems. Thank you.

Way to slow to load Way to slow to load, and many times I have to re enter all my details to get access.

A bit confusing for a novice but I like the idea... I have yet to use my Keepkey, and maybe it's just my ignorance on crypto-currencies in general, but sort of feel like I'm shooting in the dark here. l'm sure the information to get started is somewhere, but it doesn't just reach out and slap you, obviously I need to do more digging. But the idea of having your "money" instead of letting someone else hold it is what I like.

Pretty solid. Slick product, swift delivery and good communication around shipping etc. UI is easy to use and understand, and has been flawless so far. Hardware is reasonable for the money, a little plastic-y, but given the price point is fair enough. Would like supporting standards to be clearer, but that information is available.

Really bad Really bad. Doesn't work out of the box on Linux. I even attempted just for kicks on windows didn't work there either. I asked for my money back and they are giving me the run around. Asking me to repeat the troubleshooting steps that have been documented in the chat more than once. Telling me they can't give my money back if they send it back to them. They wanted me to troubleshoot it for them on Fedora no thanks man do your diligence before you release a product and give me my money back. They had a sale through Shapeshift I paid like 38 $ for it now they selling it at Walmart for 28$ you know why ? It's a scamming sucky product..stay away.