Really bad Really bad. Doesn't work out of the box on Linux. I even attempted just for kicks on windows didn't work there either. I asked for my money back and they are giving me the run around. Asking me to repeat the troubleshooting steps that have been documented in the chat more than once. Telling me they can't give my money back if they send it back to them. They wanted me to troubleshoot it for them on Fedora no thanks man do your diligence before you release a product and give me my money back. They had a sale through Shapeshift I paid like 38 $ for it now they selling it at Walmart for 28$ you know why ? It's a scamming sucky product..stay away.

I bought a new Keepkey wallet in the… I bought a new Keepkey wallet in the latter part of 2017 and it worked satisfactorily till the end of January 2018. I kept more than 2 BTC in it and transferred back to my online wallet without problem leaving a small amount of BTC. I also kept 4 ETH in my Keepkey and at the end of January I sent additional 10 ETH to it, but it failed to record it in my account balance. I contacted the Helpdesk and they gave me instructions to rectify it. In the process my Keepkey was not even showing my already received 4 ETH or the residual 0.067 BTC. A contacted them a few dozen times without getting my money back. So I bought another new Keepkey and hoped to recover the funds using the recovery words I had from the first one. It failed too! I contacted the help desk several times without any positive result. By this time more than 6 months have passed and the ETH value dropped more than 50%. I could not access my 14 ETH worth about $20000 to sell it in time to realize my profit. SInce Keepkey device and the help desk would not recover my funds, as a last resort I used my original recovery words in a third party wallet and to my surprise it recovered all my money - a consolation but when I sold I lost my profit, but at least I got my capital back. I would not advice anybody to keep a significant amount in these hardware wallets. Hardware wallets in my opinion have the risks of: hardware malfunction, firmware dysfunction, app failure or unsatisfactory interactions among them. In summary I would not trust my money again with any hardware wallet - after all they are man-made and unreliable. Thiru

Its a crock of crap Its a crock of crap! Support is a joke always Teflon coating the issue and making it a) your fault b) your place to correct it. It really is poor service, product and system. Avoid.

KEEPKEY is a Shapeshift company.... KEEPKEY is a Shapeshift company who are crooks that take advantage and steal your Bitcoin you wouldn't need such a great customer support people weren't having problems like myself doesn't do anything but go in circles trying to link up over and over I paid about $40 and from reading the reviews I'm not wasting more time to try to get my $ money back

Keepkey doesn't send coins to any … Keepkey doesn't send coins to any destination. It trys. It prepares. But it never does complete a transaction. It says it's preparing but it gets stuck on that. Contacting support doesn't seem to help as after 3 days no reply from them. I deleted the chrome extention and installed it again. This did not work. The cable is lose and has a short. I know support will probably say that my problem is the short but if I can log in and I can prepare for a transaction then this is not the problem. Keepkeys customer service has been going down hill since the take over by shapeshift.