So far I have not been able to easily … So far I have not been able to easily purchase bitcoin. I'm hoping as time goes on it will become more readily available to the general public. Frank

Converting coins For the most part it works well. I've had issues trying to convert LTC to ETH. It isn't going through after multiple attempts. CS is OK but slow to respond.

Pretty solid. Slick product, swift delivery and good communication around shipping etc. UI is easy to use and understand, and has been flawless so far. Hardware is reasonable for the money, a little plastic-y, but given the price point is fair enough. Would like supporting standards to be clearer, but that information is available.

i have many troubles with the shipping i have many troubles with the shipping, they send me twice keepkey and dont arrived .. but well wherever, anna rudenko customer service help me in anything and respect that, for that i put 3 stars.

I bought a new Keepkey wallet in the… I bought a new Keepkey wallet in the latter part of 2017 and it worked satisfactorily till the end of January 2018. I kept more than 2 BTC in it and transferred back to my online wallet without problem leaving a small amount of BTC. I also kept 4 ETH in my Keepkey and at the end of January I sent additional 10 ETH to it, but it failed to record it in my account balance. I contacted the Helpdesk and they gave me instructions to rectify it. In the process my Keepkey was not even showing my already received 4 ETH or the residual 0.067 BTC. A contacted them a few dozen times without getting my money back. So I bought another new Keepkey and hoped to recover the funds using the recovery words I had from the first one. It failed too! I contacted the help desk several times without any positive result. By this time more than 6 months have passed and the ETH value dropped more than 50%. I could not access my 14 ETH worth about $20000 to sell it in time to realize my profit. SInce Keepkey device and the help desk would not recover my funds, as a last resort I used my original recovery words in a third party wallet and to my surprise it recovered all my money - a consolation but when I sold I lost my profit, but at least I got my capital back. I would not advice anybody to keep a significant amount in these hardware wallets. Hardware wallets in my opinion have the risks of: hardware malfunction, firmware dysfunction, app failure or unsatisfactory interactions among them. In summary I would not trust my money again with any hardware wallet - after all they are man-made and unreliable. Thiru