All techs were very helpful. What a great bunch of consultains willing to take the time to help a NON Computer person through the process of getting my computer back on line and working correctly. Walking me step by step through the fix. Helping to give me a better understanding of how and why fixing the computer was so important. As a Mac user it can be very difficult to except the fact that your computer has been invaded by Malware. I'm older and new to the world of computers. They helped me three separate times, giving me a much better understanding of my systems,and how it performs.Thanks everyone at My Fast PC. B. Hetrick

Cleaning report Procedure went pretty well. Only problem is that all of my Word documents refuse to open, or open to a blank page! Over 1000 documents affected. Discovered I could "Choose All" and assign a font ID and a few will open. Trouble is: How can I change all 1000 without having to do so individually. I'm sure there is some simple solution, but it has not yet been provided to me. Requested advice. None received yet. For the cost of this service I expect more, or else a refund so I may find someone who will fix this.

Frustration As soon as the download was complete and my computer rid of all junk/viruses my page changed back from Google to Ask with 3 lines at top which are driving me "crazy".. please help & I was unable to contact PC to discuss this problem

I feel wonderful knowing my computer is safe and secure! I made a mistake in speaking with another PC company. When I contacted My Fast PC I immediately knew I was talking to the right people. I explained what had happened, and the technician understood and gave me useful information! I authorized My Fast PC to go in and service my computer. I was later contacted by Steven, who further explained what he had done, the current state of my computer, and answered any questions I had. I trust My Fast PC implicitly. They have my confidence! Also, they are very nice, friendly people!

Very patient and kind to the technologically challenged I talked to three different people during my service call. All three were very helpful. I appreciated that I was handed off to someone who had expertise on Macs. When I apologized for my lack of knowledge, the response was 'no worries'. I wasn't made to feel inferior because I didn't understand something. Things were explained to me in terms that I could understand. I'm so glad to have my computer cleaned up!