I have already written a review but… I have already written a review but still never resolve. They kept telling they are still waiting for the claim from UPS and this is since July 2023 since I returned my package. I'm not sure if they are just trying to keep pushing it but I just keep getting the same answer. And I know ups doesn't take this long for a claim to be approved

Beware of changing prices! Beware of changing prices! The website has all sorts of GREAT prices...UNTIL you actually CLICK on the item, then the ACTUAL PRICE is SIGNIFICANTLY higher. This company likes to play games with the customer...I got two different prices for the SAME item using my phone browser vs my computer browser. Go figure! Another annoying surprise...you have to SIGN for the item, even when it is just over $100. This is a real inconvenience because FedEx drivers expect you to answer the door in 30 seconds or they leave a tag for you to then have to GET THE ITEM YOURSELF at their facility.

Does anyone notice they only reply to… Does anyone notice they only reply to people with 3 stars and up? 3 months away til 1 year and they still haven't resolved the issue. Keep saying that they are waiting for ups. And I know for a fact that it's not the case. ups does not take that long to resolve. Horrible I just want my money back

If I could give 0 stars I would If I could give 0 stars I would! I got my phone today all excited popped it open and saw the case wasn't installed. No biggy. It still came with a case. I put my sims card in and it states it's locked to Verizon and a prepaid Verizon account non the less!!!! So now I'm panicking because I'm making payments on this phone just to afford it. It's a huge purchase. When I bought the phone it said unlocked to mint mobile which is my carrier. I even contacted mint before I bought it and they said yes we support this type of phone no problem. It will work as long as it's unlocked and I stated it says it is. So here we are. I'm pissed and I don't get pissed. What makes me more made is I contacted them via email like it says to do and they just gave me some professional typed b.s. which is code for I can't help u. I emailed back and said I want a full refund and/ or the phone unlocked. This was my Christmas gift. You have been warned. Just go to the store. Don't use this company. I run a business and I know first hand this is not how u conduct business. Just sell unlocked phones especially if they say they are unlocked.

My experience was stressful because I… My experience was stressful because I was not given an option to pick up my phone if no one was going to be home to sign for the package. I had a hard time to find the option on FedEx to have the package redelivered when I can be home or pick it up elsewhere.