Marianne Guy
PHBad experience with the TAM assigned to… Terrible experience with the TAM assigned to us (Ragu) . We only get 1 response per email a day. Resolutions are mostly incorrect. I have to request for Atul from Devs everytime for our issues to get resolved. The workflows kept on acting up that results to bad impression to the automations that we're configuring. Andrew was very disrespectful and rude, he ends the calls while I'm still speaking. I have a recording of the call if you want. If possible can you please assign a different TAM and Manager to us.
Michael Lushington
GBLove FreshService! Love FreshService! We use the FreshService help desk ticketing system. The system was simple to configure for our organization and easy to provide both to our internal folks as well as our clients. We are now operating all of our support for clients in the system. Their team provides timely responses to any questions or troubleshooting. Very grateful to work with them.
Mark Heyworth
GBEver improving... We've been using Freshservice for some time and it keeps getting better. The team are really quick to respond to support issues, and the management are great at engaging with customers. They clearly want to keep improving the product and when we do find areas that don't quite meet our needs they are always keen to develop the product to overcome this, or point us in the right direction.
Larry
GBGreat product, terrible support Product is decent but support is horrendous. The features are intuitive and great but I don't believe they stand out from other competition. I was surprised that their tech support is bad, really bad. Isn't a company selling a product for customer support supposed to have stellar support themselves? They need to fix that ASAP.
Dax Bunce
NZGood luck cancelling your subscription. Good luck cancelling your subscription. No easy way to cancel subscription, we stopped using in January and they are still billing us in May. May need to cancel credit card to stop payment.