Michael Lushington
GBLove FreshService! Love FreshService! We use the FreshService help desk ticketing system. The system was simple to configure for our organization and easy to provide both to our internal folks as well as our clients. We are now operating all of our support for clients in the system. Their team provides timely responses to any questions or troubleshooting. Very grateful to work with them.
Sairam Karthik
INJack of all trades Great tool! It's a jack of all trades. Does everything my team wants. Very intuitive UI. We were able to get up and running pretty quickly.
Larry
GBGreat product, terrible support Product is decent but support is horrendous. The features are intuitive and great but I don't believe they stand out from other competition. I was surprised that their tech support is bad, really bad. Isn't a company selling a product for customer support supposed to have stellar support themselves? They need to fix that ASAP.
Frederic Tais
BEFreshservice is our Incident Mngt tool since 2016 We are using Freshservice since 2016 and the product supports our needs very well. Just some simple configurations and the solution is ready. It is directly usable and follow the important rule : Keep it simple ! In case you need some support on the tool, the FAQ are complete and the direct online support is always accessible. Do not hesitate to try it !
Marianne Guy
PHBad experience with the TAM assigned to… Terrible experience with the TAM assigned to us (Ragu) . We only get 1 response per email a day. Resolutions are mostly incorrect. I have to request for Atul from Devs everytime for our issues to get resolved. The workflows kept on acting up that results to bad impression to the automations that we're configuring. Andrew was very disrespectful and rude, he ends the calls while I'm still speaking. I have a recording of the call if you want. If possible can you please assign a different TAM and Manager to us.