Dax Bunce
NZGood luck cancelling your subscription. Good luck cancelling your subscription. No easy way to cancel subscription, we stopped using in January and they are still billing us in May. May need to cancel credit card to stop payment.
Niki Triantafyllou
GRMy experience with FreshService… We have been working with FreshService for that past 2 years. It has always run smoothly. We never had an outage. Whenever we needed help or guidance, I logged a ticket and someone always replied within a couple of hours and had a solution for us immediately or the at the latest the next day. Up to now, I found analytics a bit complicated and although I constructed widgets, I could not get the detailed reports required for our KPIs. I always export tickets and analyze the metrics manually. I haven't had time to check out the new improvements you brought on end of August but will do so this month. Hopefully analytics are easier to use and i will start using the reports I get from Analytics.
Daniel Basco
ADWorks out of the box... I was looking for an out of the box coud solution which followed ITIL best practices and required Little configuration. FRESHSERVICE is this. It took me only a couple of hourse to setup and my team began tu use it with no problems. After a few weeks of putting it into production I checked the reports and bingo... With no configuration I was getting KPIs and relevant information. Support is quick and knowledgeable, not only about the tool but about ITIL.
Logan L.
GBThe best ITSM software I've used Setup couldn't have been much faster or easier. The whole system is fast and intuitive; even the mobile app. Customization options are plentiful, but not overwhelming. What I've been most impressed with is the support. The couple tickets I have put in with them have been responded to promptly and resolved on the first try. Overall it's a perfect fit for our organization.
Carl Shriver
GBWe picked FreshService over ServiceNow We picked FreshService over ServiceNow, XenDesk and Spiceworks. The instance is easy to set up and customize, and their support is always fast and helpful. It's way cheaper than ServiceNow and gives a lot of the same features. It's not as customizable, but unless you have a very large organization, an MSP, or highly stringent requirements you can get a lot of the same functionality without paying an arm, leg, spleen and part of your first born.