Freshservice

1250 Bayhill Drive, Suite 315, San Bruno,, CA 94066, San Francisco, United States
image
3.50
Based on 20 Reviews

5

45.00%

4

5.00%

3

20.00%

2

15.00%

1

15.00%
About Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 20000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 customers worldwide.

Tags
Contact Info

You need to Login first to submit your review.

image
Ankita
GB

FreshService -One of the most GOTO tool FreshService portal is very easy to use from admin and user end.We have been using this as an enterprise level system for addressing tickets and it has been very instrumental for making us achieve that.When we have any issues,we email or call the support team and they respond to our issue in absolutely no time!Strongly recommend this!

image
Sairam Karthik
IN

Jack of all trades Great tool! It's a jack of all trades. Does everything my team wants. Very intuitive UI. We were able to get up and running pretty quickly.

image
Sharon.brown
NZ

August review August review - normally this would have been a 4.5 star. We receive excellent service from Fresh in general. Prompt, efficient and friendly. However, this rating is based on an issue with ServiceBOT knowledge solutions based on URLs to sharepoint not working. It is taking some time to get fixed.

image
Sarah Lager
SE

Freshservice is great, Software module is terrible Freshservice is great in many ways, but some (to me) parts are just terrible. The Software module is outrageously bad and needs A LOT of work. Looking into the support articles and the marketing surrounding the Software module, I don't think anyone at Freshworks is actually using it. If you did, you would immediately notice the glaring flaws that make it completely unusable if you want to do anything other than just keep a long list.

image
Carl Shriver
GB

We picked FreshService over ServiceNow We picked FreshService over ServiceNow, XenDesk and Spiceworks. The instance is easy to set up and customize, and their support is always fast and helpful. It's way cheaper than ServiceNow and gives a lot of the same features. It's not as customizable, but unless you have a very large organization, an MSP, or highly stringent requirements you can get a lot of the same functionality without paying an arm, leg, spleen and part of your first born.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow