Discount PC sold me a failed refurbished laptop I needed to buy my girlfriend Jeanne, a laptop computer. Discount PC sold me a refurbished Dell PC that was put together incorrectly (according to Dell tech support). They sold me a Dell Latitude E 6420 through Amazon Marketplace. It came with I5 up to 3.2 GHz processor, 128SSD – 8 GB RAM – DVD –Wifi – Windows 10 Professional 64-bit, laptop, and sent it to her via Amazon Prime. Jeanne, of course, thanked me and I assumed all was good. A couple of weeks ago (a year past our warranty time), I opened her PC for the 1st time to write a letter and I was surprised to discover the PC was shutting down every 30 minutes. I opened her “Power Options” and adjusted it to never turn off except when I shut the power button off. However, it kept happening. She then admitted to me this was happening from the beginning and she just didn’t want to hurt my feelings. I called my IT team and they remoted into me and they couldn’t see anything that would make the computer shut down every 30 minutes. Realizing I was way past my warranty, I paid for another IT company to review the situation. They asked me if I happened to have a copy of Windows 10 and I said I did. The IT tech asked me to put it into the DVD player and I did. I noticed that nothing happened. I went looking for my DVD icon under explorer and tried starting it from there – to no avail. I then tried a couple more DVDs and CDs and still nothing was happening. The IT person on the phone suggested that I call Microsoft and see if they know what was going on. I called Microsoft and spoke with tech support. The only thing this engineer added to the other IT folks was make sure that the DVD player was linked to the computer’s BIOS. At this point, I decided to call for Dell Service Support. The first thing I learned from them was that at the bottom of each Dell laptop there is supposed to be a Service Tag. Mine didn’t have one. Eventually, I was able to find the serial number and from that they were able to proceed. The man on the phone was telling me to check that my drivers were up to date. As far as I could see, and from what my IT professionals assured me, they were. He then wanted me to check to see that the Windows 10 drivers were up to date. He told me to go to Dells website; he took me to “Drivers and Downloads.” I entered the service tag number (which I now had) and it took me to the drivers for a Latitude E6420. It asked me to enter the operating system and ‘lo and behold’ there was no option for Windows 10 Pro operating system. The Dell engineer on the phone said “Walla. That’s why your DVD player isn’t operating. Your computer wasn’t designed for Windows 10.” I asked if that could be why the computer keeps shutting down? He said “could be.” My next step was to call Discount PC and to see if there was something they could do about this problem. I first spoke with a wonderful customer service rep by the name of Christina McKinley. She couldn’t have been more accommodating and empathetic. I explained, normally I would say this problem is on me, because I am way past my service warranty. However, even though I am past my warranty, I don’t like the fact that what I bought from Discount PC was a laptop that came with a DVD player that was never designed to work. Besides the DVD player, the laptop keeps shutting down every 30 minutes and subsequently I discovered the Wifi keeps shutting off temporarily every hour or so. She told me that she would put me in touch with Kevin Divis, Discount PC’s Client Support Manager, and she was sure that he would work out something accommodating for me and Jeanne. Unfortunately, that statement couldn’t have been further from the truth. He first tried to tell me that the Dell engineer wasn’t correct. He said there is nothing he could do since we were past our warranty time. I mentioned that I of course get that. However, why did I buy something never designed to work. According to experts it wouldn’t have worked on day one and it doesn’t work now. What did I spend my money on? At this point, he said I can RMA you and get it working but you’ll have to pay the return shipping. I said that might be okay, but I’d still like to speak with your manager and let him know about what happened. He said I’ll talk to the CEO and see if he wants to do anything above and beyond what I am offering. I said that would be great. Below was Kevin’s next response: “Mark, I wanted to follow up with you after our conversation. We have an option available to you. Our option for you would be that you pay the return shipping to us. We would then charge you a $49.00 diagnostic fee plus the cost to repair this item. After we diagnose and repair our company would then pay the return shipping. Please let us know how you would like to proceed.” I resent purchasing a product that was destined to fail from the start and Discount PC takes no ownership for this. B careful folks!