Used online form to query unknown… Used online form to query unknown payment on the 24 February yet to receive an answer. will be claiming a chargeback through card company

I purchased Advanced System Care PRO… I purchased Advanced System Care PRO and installed it on my laptop. It worked once then got replaced (by them) with Advanced System Care ULTIMATE, which I would have to pay for. I contacted help and they sent me a link for Advanced System Care. I didn't have a problem installing that product. I didn't even buy that product. I have no idea what to do now. I bought something that has magically disappeared. I've bought their products for years and never had a problem. I'm so disappointed.

The IOBit Team Excellent Support The IOBit Support was prompt to answering my question about my recent purchases I recently completed. To the IOBit Support Team, THANK YOU for your excellent and prompt support.

I purchased Advanced System Care but… I purchased Advanced System Care but did not receive any information about the product after completing the purchase. Here are the details of my order: Payment made online on 16/03/2024 at 12:45 Vendor: PADDLE.NET* IOBITSOFT LISBOA PRT Order number: 629107 Could you please send me the activation code or any necessary information related to my order? Thank you.

Move On! Seems to be going downhill over the last year with customer service and ease of use/customer experience. Renewed last year only to have product code expire, and support was useless! Actually sent me my 2 year old code that read expired, and then asked me to prove my purchase. And the pop ups, oh wow, get ready for several side loaded programs and constant bombardment of "Buy Now!" pop ups. Advice, Move on! There are many, better, cleaner, customer oriented service, companies out there waiting to WOW you with their software.