It was my mistake My mistake inadvertently renewing a second 1 year License. I was the one responsible for a dual subscription. I require one subscription. My request was to either delete one of license codes and refund the cost OR my preference to extend my subscription. Their response was, "We have managed it for you. Please follow the instructions to activate the new service time." The second subscription was deleted and the current subscription extended for one year. Exactly what I asked for.

Downloaded multiple spam programs Didn't get to try the actual software much as I was fighting to uninstall the host of other junk that the program installed. I'd been planning to buy it, but then found myself with programs screen recorders, vpn software and pop ups for AI lip syncs. How can I trust a software to speed up my PC when it downloads multiple files and spam during its install. Stay well clear, or at least triple check every page of the installer to untick "bonus" installations. Now my PC is even more unusable than before...

I purchased Advanced System Care but… I purchased Advanced System Care but did not receive any information about the product after completing the purchase. Here are the details of my order: Payment made online on 16/03/2024 at 12:45 Vendor: PADDLE.NET* IOBITSOFT LISBOA PRT Order number: 629107 Could you please send me the activation code or any necessary information related to my order? Thank you.

Recently I bought a new computer and… Recently I bought a new computer and needed to move IObit's software to it from my old one. I knew I might have trouble without help so I sent their customers service an email to let them know what I was going to do. (Hopefully) Not long after sending the email I received one with instructions on how to do it. I was so grateful for the help. It only took a minute with their information but without the help I'd probably still be working on it. Thank you so much.

Move On! Seems to be going downhill over the last year with customer service and ease of use/customer experience. Renewed last year only to have product code expire, and support was useless! Actually sent me my 2 year old code that read expired, and then asked me to prove my purchase. And the pop ups, oh wow, get ready for several side loaded programs and constant bombardment of "Buy Now!" pop ups. Advice, Move on! There are many, better, cleaner, customer oriented service, companies out there waiting to WOW you with their software.