The best customer support ever I received great support from the z fold case team,They were more than happy to exchange the item for me with no questions asked. Just show send photo of the defective product and they ready delivered new products within a short time.

False lead times, no trust in this company **UPDATE** I had an email from this company apologising and stating they are still sending out the case. Its STILL not arrived and they are refusing to give me a refund, despite openly telling me they would, as per message below. The worst customer service ever! Useless company if you are looking for a simple case to be delivered in time. I have spent an extra 20 dollars on the fastest service they advertise, and i have now been told its 21 business days. For a fast tracked service? And they have refused to refund the shipping fee. No customer service at all. Give this company a miss!

Disappointed After ordering I received 3 messages asking me to complete my order. Confirmed the order has been actioned. Emails stopped. I received the fold 5 case within a week. Unfortunately the case does not fit the fold 5. Emailed company. Have not heard back. Alao worth noting the gold trim is copper. Still attractive though. 23 Nov 23. Still no joy. Products look attractive but probably wise to give this company a miss unless you are in China so you can knock on their door. Keep you updated. If the company rectifies the situation will let you know 16 Dec 23 I thank the company for their reply and assurance that I will be contacted. I have certainly received emails about products I may be interested in. Up to today no mention of the fold 5 case refund or replacement. 19 Jan 24 Keeping you informed. Despite emails to the company with photos of the problem and the response the company put on this website (Dec 24 almost a month after the purchase) I have not received any email from the company. I gave gone to Samsung for a case for the Z fold 5 not as pretty but it fits and functions as advertised. And of course they are an ethical company. Lesson learn't

Best Place To Get Your Z Fold Case The shipping was fast and packing was good. What a superbly designed and quality made products. I expect it to last for years. The colors are vibrant and the case has is drop proof. 😅 Best Place To Get Your Z Fold Case

Not only are their products incredible… Not only are their products incredible (been using the cases for approx. 2 years), but their customer service is EXTRAORDINARY! I had an issue with my Z Fold case and sent then an email, less than 8 hours later I get a reply that they will send me a new one. Absolutely amazing products and even better customer service! Thanks!