The Ipswitch products I use… The Ipswitch products I use (What'sUpGold & Log Management) are go-to tools in our shop... What'sUPGold is very powerful and it provides us with round-the-clock monitoring of our environment. Log Management is an older product with an out-of-date GUI which needs to be refreshed and made easier to use. It's not as good as some of the SEIM tools on the market today. I find Ipswitch's technical support to be very good once you engage them, their technical support website is not as easy to maneuver through as other sites I'm used to.

somewhat intuitive somewhat intuitive, flexible and convenient to use. The transfer of files is quick and seamless. However, you do need to know what you are doing. It is a little bit confusing to navigate through the file structure, but this depends on how the file structure is set up. It may take about an hour of use or for some people, more time, to get used to the requirements of the system. Once this is done, the system is relatively easy to use and it works great.

Purchasing process is bad Purchasing process is bad. Paying is easy, but information on retreiving the download for this product is not very clear. You must register to the community, whereupon you are supposed to find your purchased products on your Products page. Despite the message stating "Products for new contacts and online orders can take up to 1 hour to show under My Products" my purchased product has not shown up after waiting several hours. So on the whole, not very satisfying at all. In this digital age you could expect a smoother transaction.

Purchase/upgrade has bugs and can make the application unusable The application works great, but I've had trouble with the program upgrading. I used the free version without issue, then I purchased it and it won't work. Gives me an error and I can't uninstall the original free version. I've been a web developer for over 20 years so I'm highly experienced with installing programs, etc. It's been so annoying that I'm considering finding another solution and taking the purchase of wsftp as a total loss, because I have to have something that works. I've done some research and this is not an isolated issue. There are work arounds posted, so far no luck, but a good product would not require work arounds. It's a shame because the product works great, just your purchase/upgrade functionality is flawed.

As I understand it As I understand it, if I reset my computer operating system I no longer have Ipswitch WS_FTP Pro 12. What a sham. $49.95 for a one-time install. I will never buy this product again. And I will never advise anyone else to buy it. $49.95 for 1 activation. What a rip off. Keith Rose