Worst tech support I have ever… Worst tech support I have ever encountered. Takes an act of congress to reinstall and activate software after a crash. They say to call tech support to get it reactivated but then say you can't contact tech support without a support contract.

Purchase/upgrade has bugs and can make the application unusable The application works great, but I've had trouble with the program upgrading. I used the free version without issue, then I purchased it and it won't work. Gives me an error and I can't uninstall the original free version. I've been a web developer for over 20 years so I'm highly experienced with installing programs, etc. It's been so annoying that I'm considering finding another solution and taking the purchase of wsftp as a total loss, because I have to have something that works. I've done some research and this is not an isolated issue. There are work arounds posted, so far no luck, but a good product would not require work arounds. It's a shame because the product works great, just your purchase/upgrade functionality is flawed.

The FTP connects but only reads all and… The FTP connects but only reads all and every file on hmspress.ca as having 0 content, I cannot delete, upload or download any files to update the website. It used to work years ago but now on a secnd and third try it doesnot even accept my credentials or login information. Program is faulty and not useful to me anymore. Why does it not work. Wayne Ray HMS Press

Complete scam I purchased their software online and never received my serial number. Then sumbitted my information on their sales and support forms and heard nothing back. Then called the number and was on hold for 26 minutes before they just said "our offices are now closed" then got kicked back to the main menu.

Do not buy this if you want to know if your stuff is working There is a bug that's been affecting us for quite a while, whereby we get a flurry of 'false' down messages at seemingly random times. We've been talking with support and it's something that is known about but there is no fix yet. We're a small, rural hospital with limited staff, and the alarm fatigue is frankly getting to be DANGEROUS. It's really sad, since we've been running whatsup for several years now, with no real issues. But somehow they can't figure out how to fix this, and it's definitely a significant problem. Will be purchasing a different solution at next possible opportunity.