Purchasing process is bad Purchasing process is bad. Paying is easy, but information on retreiving the download for this product is not very clear. You must register to the community, whereupon you are supposed to find your purchased products on your Products page. Despite the message stating "Products for new contacts and online orders can take up to 1 hour to show under My Products" my purchased product has not shown up after waiting several hours. So on the whole, not very satisfying at all. In this digital age you could expect a smoother transaction.

Purchase/upgrade has bugs and can make the application unusable The application works great, but I've had trouble with the program upgrading. I used the free version without issue, then I purchased it and it won't work. Gives me an error and I can't uninstall the original free version. I've been a web developer for over 20 years so I'm highly experienced with installing programs, etc. It's been so annoying that I'm considering finding another solution and taking the purchase of wsftp as a total loss, because I have to have something that works. I've done some research and this is not an isolated issue. There are work arounds posted, so far no luck, but a good product would not require work arounds. It's a shame because the product works great, just your purchase/upgrade functionality is flawed.

Do not buy this if you want to know if your stuff is working There is a bug that's been affecting us for quite a while, whereby we get a flurry of 'false' down messages at seemingly random times. We've been talking with support and it's something that is known about but there is no fix yet. We're a small, rural hospital with limited staff, and the alarm fatigue is frankly getting to be DANGEROUS. It's really sad, since we've been running whatsup for several years now, with no real issues. But somehow they can't figure out how to fix this, and it's definitely a significant problem. Will be purchasing a different solution at next possible opportunity.

We’ve been using Ipswitch products for business and personal purposes. We’ve been using Ipswitch products for many years; they have great products with excellent support. Thank you for the support you have provided to keep the business up and running. We received support by them, even long after our support agreement was expired and there was no delay when we had the need.

As I understand it As I understand it, if I reset my computer operating system I no longer have Ipswitch WS_FTP Pro 12. What a sham. $49.95 for a one-time install. I will never buy this product again. And I will never advise anyone else to buy it. $49.95 for 1 activation. What a rip off. Keith Rose