Great product with many useful… Great product with many useful features. Service support is also exceled and very proactive in their investigation. I'm sure that we keep using their great product range in many years to come.

I have used the Ipswitch FTP software… I have used the Ipswitch FTP software for many years. When my computer crashed and I could't download the old version of the software I purchased the current version. On the surface at least it appears identical to the old version I used everyday for about 10 years. It's easy to install and set up, always dependable, and is a real workhorse. Its a GREAT software product and I've always found the support to be quick and spot on...It's obviously a GREAT company too!!!

We’ve been using Ipswitch products for business and personal purposes. We’ve been using Ipswitch products for many years; they have great products with excellent support. Thank you for the support you have provided to keep the business up and running. We received support by them, even long after our support agreement was expired and there was no delay when we had the need.

Worst tech support I have ever… Worst tech support I have ever encountered. Takes an act of congress to reinstall and activate software after a crash. They say to call tech support to get it reactivated but then say you can't contact tech support without a support contract.

Atrocious customer service The product itself is not bad. However, they farm out their customer service and technical support to call centers in India, so it takes at least 12 hours to get a response, and even if you get one, they don't understand what you are trying to ask so you have to re-ask and then get another response 12 hours later still not understanding, and though they are claiming to be empathetic, they offer more politically correct responses that offer NO helpful solutions AT ALL. So you ask again, except this time more emphatically, and they escalate to a "manager" who still doesn't understand, nor provides any tangible practical solution. This has gone on for over a week, while business is being held up, and time continuing to be wasted. I have asked for a refund, and if i do not get it, I will be downgrading this review to one star.