Warranty not honored, no reply from company I ordered a case in December. Received it in January. It broke in my pocket after two weeks of normal use. No problem, Kerf claims that they offer a lifetime warranty. I’d even be happy to pay for a repair, if needed. Unfortunately, I have been emailing weekly since the beginning of February and have never received a reply. Additionally, I left a review detailing my experience. This review was not added to their website, but good reviews continued to show up on their website. Unfortunately this company does not appear to be honest or to stand behind their products. It’s too bad. It’s a beautiful product, but it just doesn’t seem to keep its promises.

The precision is impressive and the… The precision is impressive and the overall feel of the case is, as well. However the downfall is quite steep when you factor in the little strips of fabric that they haphazardly glue into the inside of the phone to “protect” and grip the phone so it doesn’t fall out of the case. Terrible job on this aspect. My iPhone 14 Pro Max did NOT fit properly. Sure I could snap it into the case, but the button functions for volume and power were greatly hindered. The fabric acts as a barrier between the case and the buttons and it is not well made. I spent $120 on this case and to be honest, I’m pissed about it.

Overpriced, poorly made. Ordered the maple case with camera ring. About a week after I received the case, the camera ring broke. No heavy wear/tear involved -- just pulling my phone out of my pocket. Then, the thin pieces of wood encircling the cutouts on the left and bottom sides of the case broke. This didn’t affect the function of the case, but it meant that the case caught on fabric every time I pulled it out of my pocket or put it in. I had to sand the pointy pieces down. I was really hoping someone at Kerf would replace this case for me. I contacted them multiple times but no one responded. Two stars instead of one because admittedly I have dropped my phone from 3-4 ft multiple times and the case did its job. (But you can get that type of protection at less than half the price.) I wanted to love the case but I can't recommend it. Overpriced, poorly made junk.

I feel scammed I ordered a Kerf case on Nov. 2. The email confirmation said "Please allow one week for your order to ship." I followed up when I hadn't received my order by Nov. 21, and they responded that they are currently quoting four weeks from order to shipment. That wasn't the case when I placed my order, or I wouldn't have. I emailed again on Dec. 9, and never heard back. Just contested the charge with my credit card company. Pretty unbelievable.

Terrible after sales service! I bought a case from this business for my Iphone 6. After dropping my phone which caused a minor fracture of the top of the case, I took up their offer to repair the case free of cost. This process took nearly 3 months. Clearly they don't prioritise repairs over new sales. Initially the repaired case looked in good order. Then when I fitted my phone and tried to connect my Apple earpods, I found they'd misaligned the hole for the 3.5mm plug. As a result, the plug was bent and caused one of the earpods to drop out, leaving me with mono sound. That cost me $29.00AUD to replace. I sent an email to Kerf over a month ago providing constructive negative feedback and got no response. I then sent 4 follow up emails to both email addresses I had on file for this business, including the email address posted on their website - all were ignored. I gave this business every opportunity to respond to my feedback directly, but they chose to ignore me instead. So I am posting this negative review. Beware that once this company have your money, if any issues arise with your case and you take up their offer to 'repair' your case, be prepared for a l - o - n - g wait and a coin toss whether they screw up the repair. And if it's the latter, good luck getting the issue redressed by these clowns!