Excellent customer service and an even … Excellent customer service and an even better chat programme. I use it daily, and is one of my primary apps.

Customer service is ignoring you I have changed computer and E-mail. And as my account is old none of the extra security questions like phone number ect. was necessary back then. I have tried to contact customer service for over 6 month now and suggested they call me to verify and other things like that. They just answer "we can´t help". and every mail after that has been ignored. I have to give 1 star otherwise I wouldn´t have given them any stars at all!!!!

Don't reply to my emails Don't reply to my emails. 2 months to resolve the issue and still nothing.

No one uses it anymore - it should move on. 3 years of ICQ back in the days - however since everything is now tied to Facebook/MSN/YAHOO on the go ICQ is dead. Move on

ICQ.EXE itself will NOT delete. Installed the program, couldn't remember my old password or and email ISP is long gone. Uninstalled ICQ (or so I thought) but after reboot, ICQ remained installed and the ICQ.EXE itself will NOT delete. Also ICQ is downloaded from a russian domain. Now i have to see how I can get rid of it :-(