Entire gov free cell phone system is horrid It took them 6 months to process my return. After waiting on the phone for 36 minutes they hung up on me. They frequently keep you waiting for and hour or more hoping that you hang up. The women are much better with customer service but even then the service does not work well. My original phone and sim card did not work. There is no choice but to wait another hour to speak to someone even when I have a painful flu and need to work early morning. My phone is not working, I cannot contact employers or my current job to call off.

Junk free phone, I paid to upgrade, and service stopped and no use of phone I started having issues with making phone calls and found out on the Access Wireless website that I could be the issue with sim card. Mind you, I upgraded from free junk phone they gave me. I paid about $380 for Samsung A50 smartphone so I was not going to buy another phone from Access Wireless for the new area I moved to. So I paid roughly $10 to get a new sim card that would work in the new zip code. Upon its arrival via mail, I followed the instruction to put it into the sim slot and followed the activation prompt. Still not getting the phone to work, I called customers service. They could not figure out why new SIM couldn't be activated. They told me I would have to reapply. Well, that would have been the second time I had to reapply within two years. I got fed up with Lifeline in general and relied on GoogleVoice over wifi for a while. Now just applied and got approved for Lifeline with Q-Link.

lack of customer service and threats they have nonexistent to very poor customer service for lifeline. they kept threatening me if i did not use my phone every week or every month. in fact, lifeline is a federal service and the rule is once a month. in fact, the company themselves confirmed it. yet they would not respond when i repeatedly asked them to stop doing saying both, and continuing to threaten me. and now i find that my phone service has expired.