Access Denied Wireless Access wireless charges their customers $14.98 shipped for Sim Card's they can't activate?! I mean it's been literally over two weeks and two Sim Cards later and we're still getting the complete run around. Spoke to multiple reps which stated they'll call back within 72 hours to no avail/ absolutely Zero Call Backs?! Seems access wireless is too busy blaming everything but their incompetence as to why they can't get their Sim Card's to work. Now to add insult to injury they claim the sim card's I purchased (off their site) isn't from them?🤯 What a horrid experience me and my family are having which is totally unacceptable.

lack of customer service and threats they have nonexistent to very poor customer service for lifeline. they kept threatening me if i did not use my phone every week or every month. in fact, lifeline is a federal service and the rule is once a month. in fact, the company themselves confirmed it. yet they would not respond when i repeatedly asked them to stop doing saying both, and continuing to threaten me. and now i find that my phone service has expired.

Junk free phone, I paid to upgrade, and service stopped and no use of phone I started having issues with making phone calls and found out on the Access Wireless website that I could be the issue with sim card. Mind you, I upgraded from free junk phone they gave me. I paid about $380 for Samsung A50 smartphone so I was not going to buy another phone from Access Wireless for the new area I moved to. So I paid roughly $10 to get a new sim card that would work in the new zip code. Upon its arrival via mail, I followed the instruction to put it into the sim slot and followed the activation prompt. Still not getting the phone to work, I called customers service. They could not figure out why new SIM couldn't be activated. They told me I would have to reapply. Well, that would have been the second time I had to reapply within two years. I got fed up with Lifeline in general and relied on GoogleVoice over wifi for a while. Now just applied and got approved for Lifeline with Q-Link.