5 years and then some! Was introduced to MDD over 5 years ago. Started with the cheapest Shared hosting packages I could afford at the time but the stellar customer service and the confidence that MDD will have your back should you screw up, made me stay all these years. Eventually now my business is completely reliant on MDD's services and we only recommend the same to our clients as well.

MDD hosting are the best hosts around MDD hosting are the best hosts around and their customer support is second to none. I had no experience in web-based stuff and I'm learning little by little, but I wouldn't have gotten anywhere without their help and support. They're always unbelievably helpful, I've never had a question that they haven't been able to answer. Their knowledge genuinely amazes me, as does their response time to queries - they're always extremely quick to answer. I 100% recommend MDD, they're amazing!

Upgraded a PHP version and had an issue - resolved! Upgraded a PHP version, and had a server configuration change that affected some code. Wrote a ticket and got a reply within minutes that was very helpful in resolving the issue. Within 15-20 minutes the issue was isolated and a fix generated that worked out great, and improved security for the site. MDD hosting staff has been a great help over the many years I've had websites with them.

So good that I'm reviewing them again! I don't know if a 2nd review counts, but MDD has helped me SO effectively with so many of my site's WordPress problems that anyone would truly be losing out NOT to sign up with them! Their support is intelligent, prompt, humble, generous and just UNPARALLELED. Their hosting prices are already completely reasonable, but add their support and it's just priceless. Truly grateful for them, and I'll be sticking with them for years to come.

Worst Customer Service Experience ever… Worst Customer Service Experience ever had from this host ! Department : Sales How can we help? : Hi, Why do i have to submit my Government or Credit Card picture ? if you have got this wrong the credit card is registered to the same address which is on my account [22:50] Tomoyo has joined the conversation [22:50] Tomoyo: That is our process for identiy verification. [22:51] Waqar Ahmed: Nope, I don't need to submit those docs not knowing how you handle privacy [22:51] Waqar Ahmed: if this was coming from an IP which is not in the same region where is purchase is made it make sense but no in this case [22:51] Tomoyo: That is your choice. [22:52] Tomoyo: I do wish you luck in purchasing with other providers. [22:52] Waqar Ahmed: Great, this is definitely going on webhostingtalk review.Thanks [22:53] Tomoyo has left the conversation