5 years and then some! Was introduced to MDD over 5 years ago. Started with the cheapest Shared hosting packages I could afford at the time but the stellar customer service and the confidence that MDD will have your back should you screw up, made me stay all these years. Eventually now my business is completely reliant on MDD's services and we only recommend the same to our clients as well.

Worst Customer Service Experience ever… Worst Customer Service Experience ever had from this host ! Department : Sales How can we help? : Hi, Why do i have to submit my Government or Credit Card picture ? if you have got this wrong the credit card is registered to the same address which is on my account [22:50] Tomoyo has joined the conversation [22:50] Tomoyo: That is our process for identiy verification. [22:51] Waqar Ahmed: Nope, I don't need to submit those docs not knowing how you handle privacy [22:51] Waqar Ahmed: if this was coming from an IP which is not in the same region where is purchase is made it make sense but no in this case [22:51] Tomoyo: That is your choice. [22:52] Tomoyo: I do wish you luck in purchasing with other providers. [22:52] Waqar Ahmed: Great, this is definitely going on webhostingtalk review.Thanks [22:53] Tomoyo has left the conversation

Support when you need it! I had a particular problem with my website I was unable to resolve. I contacted Tech support and asked if this was something they could help me with. A work ticket was created and I was contacted by a support tech who quickly addressed the issue and resolved it. I have been with MDD Hosting for several years and they have always been responsive to my needs. I heartily recommend it.

Very pleased Have been their customer for around 9 years. Support is consistently super fast and has been for the whole 9 years. I usually get a reply in a couple of minutes (yes... a couple of minutes) which typically solves my problem. Our website is very responsive, the prices are good. The one time (in 9 years...) something bad happened they handled it great, if anything I feel even safer now. We used to use bigger and more famous hosts and it was a constant source of anxiety, as something was always going wrong and support would take days and usually reply with generic nonsense. I mean I know it's a marketing cliche, but whatever: moving to mddhosting did make our hosting experience completely stress free. Can't recommend them enough.

Great support MDD support provides really fast, helpful assistance. I appreciate all the help they have given us, as we work to spin up a new VPS to replace our self-hosted City website. It's a steep learning curve, but support has been really patient.