Unique and helpful service Unique and helpful service. They were prompt in contacting me to confirm my information and offered a quick turnaround. Highly recommend them for apostille services!

Very responsive to questions etc Very responsive to questions etc, great result, thank you!

I like the agent so much! The agent who assisted me never failed to answer my confused questions since I don't have any knowledge regarding legal papers and they are even so approachable that I never hesitated to ask anything. They are also very quick in responding. I am so happy that it was easier to process these papers than I prepared myself to be.

Poorly handle process…very dissatisfied I communicated with a few customer service agents handling my case. It went from average to horrible.The experiences I had with one of them was not acceptable. Brandon Yoshimura customer service skills were so bad he needs serious training or get another job. The communication I had with David Lopez wasn’t clear and his email to me explaining the reasons he was recommending not to back after the first attempt was not acceptable. I paid for three attempts, and just bc Marti Melillo had a tantrum, they decided to leave the document and take pics. That was NOT ACCEPTABLE. I had to demand that the server to go back and to follow my instructions written on your questioner. You have a question asking will the person being serve try not to be served my answer was YES. The server should have been ready to handle that situation. Then Brandon gets involve with his lock of empathy and makes the entire issue about him and blaming me of not being professional and rude. It is not for me to be professional, he is the one to know how to handle difficult situations. He was projecting his lock of skills on me. That was NOT ACCEPTABLE. The entire communication process from David Lopez email to me Friday recommendation of not going back to Brandon Yoshimura not handling his poor skills was NOT ACCEPTABLE. If I am asked to pay for services and request to pay for those services ahead of time , then I expect the job to get done without having to stress of how the job gets done. The server should have known ahead of time, Marti Melillo was going to refuse to accept the documents. The entire process was poorly handle. At least the last person that email was polite and I received the affidavit after a very stressful process.

Responded very quickly and clarified… Responded very quickly and clarified everything within 10-20 minutes. You get what you pay for and this was pretty good on the whole. Not 5 stars because the chatline could not answer my question and I had to send an email to the advisers, who were a little bit brusque with their responses. I understand the need for clarity, but it's a complex process. No need to make us feel a little 'stupid' for asking what might seem obvious.