They were friendly & very knowledgeable. They were friendly, prompted, and very very knowledgeable about what needs to be done and how to go about doing it, and then actually implementing what they tell you and having a positive result.

Recommend!! !UPDATED! Everything went smoothly, received my email that my phone was unlocked until i tried inserting a sim and my phone still wasnt unlocked and realized it did not work. I would like to request a refund please. UPDATE: The first sim i was initially using might’ve been locked so I used a different sim card and my phone worked right away! Also doctorsim stated my phone was unlocked through apple servers and i had to connect through wifi or itunes so the apple server could check the unlock service requested and apply it to my phone so that took about 20 mins , that is why i thought it didnt work at first and after that my phone was unlocked!! I cant believe my phone is unlocked!! Definitely will recommend this service and use again. Also the unlocking was done in under a hour which was great!! Thank you.

Updates imp,,,, It was horrible experience they take… It was horrible experience they take 7.5 euro to recharge Ukraine Vodafone number the recharge was unsuccessful the told me that they will refund me but they take from my account another 7.5 euro with no answer till now I owed them 15 euro with no help Update the refund was made and the other 7.5 euro was fault for my bank and the transaction was canceled Sorry for doc SIM team and thanks for your support

Super customer service I recharged my girlfriends Lyca mobile and it sent a confirmation mail but top up wasn’t made. I contacted them and they ask for a four digit code. I uploaded it and it said wrong code. My experience wasn’t nice at the time. The customer service contacted me, a lady and was very helpful. The exact fee that was paid was refunded and they apologized for my earlier experience. In a nutshell, despite the initial challenge, the customer service is top notch.

well i haven't place any other with… well i haven't place any other with them yet but i can boldly say they're Good because right after creating account they will dash you 1$ credit to use anytime till 3 months