Great Onboarding Experience Lucy did an excellent job going over all my questions on getting ConnectPOS set up for my client. Used Google Meet to go over all of the settings and make sure we understood everything. Very pleased with their support.

ConnectPOS is incapable causing my shop… ConnectPOS is incapable causing my shop to close when system downed. The inventory is never right because ConnectPOS can't update MSI. Sometimes, the app can't close the sale causing my customers need to take screenshots as proof of purchase. Then, we re-create the orders when the app is back to life. Today I spent 3+ hours with Hana trying to fix one problem in MSI, but their side caused a disaster that we can't use the app at all during shop hours. That means close of business until further notice.

Mia was very helpful and patient with… Mia was very helpful and patient with helping me to work on configuring this POS system. Looking forward to using this new POS configuration. So far I have found this software to be quite well designed and useful. Most important is that I have received great customer service so far while setting this system up for our business needs.

Thank you, Lucy, For the great Support Lucy was a great help to us. She is very professional in her job, and really is constructive in meetings and on communication on e-mail. I was very happy to work together with Lucy on setting up a ConnectPOS for our mutual customer.

Major improvement in support Major improvement in support. It used to seem impossible to get any, but ConnectPOS was listening. They now have 24/7 support by chat or email. They responded in less than five minutes and resolved the issue in even less time. Friendly, efficient, proficient. Excellent.