Joseph Celeste
GBDisappointing Experience with Hostlegends I had high hopes when I signed up with Hostlegends for my website hosting, but unfortunately, my experience fell short of expectations. I encountered recurring issues with server downtime that lasted over 11 days, leading to a significant loss of revenue for my business. Despite their efforts to migrate my website to a new server, the problems persisted, impacting my online presence and causing financial strain. I reached out to their team, and while they were responsive, the lack of a timely and effective solution was disappointing. I understand the complexities of server migration, but the recurring disruptions were unacceptable. I respectfully requested a refund, considering the service agreement terms and the impact on my business, but I was informed that a refund was not possible at this stage, which adds to my disappointment. I believe in fair and reliable service, which unfortunately, I did not receive. I hope my feedback helps Hostlegends improve their services for future clients. I appreciate the response from Hostlegends.com, but I must clarify and elaborate further on my experience to shed light on the magnitude of the issues faced during my time with the service. During the alleged DNS propagation process, which Hostlegends claims lasted 24-28 hours, the reality of downtime extended far beyond that. Over 11 days, my website was rendered virtually inaccessible, causing a severe dent in my business's revenue stream. These disruptions, contrary to what was asserted, were not merely a short propagation delay but a substantial period of loss and financial strain. Throughout these tumultuous 11 days, I lodged several complaint tickets with Hostlegends, each time receiving assurances that they were actively resolving the server issues. Regrettably, this wasn't an isolated incident; it marked a recurrent pattern of server instability that I had encountered over the one year of my tenure with Hostlegends. Even after their suggestion to migrate to a new server due to purported issues with another customer, the problems persisted, prompting my decision to move to an alternative hosting company for the stability and reliability my business deserved. The denial of a refund for the remaining two years of service following these continual disruptions seems unjust, particularly since I've opted to transfer my hosting to another provider. It's disheartening that the information about the 30-day refund policy wasn't transparently communicated during the migration process, as it would have prompted an immediate request for reimbursement had I been aware. Support, while responsive, was hindered by the time zone difference, limiting effective and timely communication during critical moments of server instability. This compounded the frustration and hindered my ability to resolve the situation promptly. Despite the attempts by Hostlegends to reassure and retain my patronage, the substantial loss of business during those 11 days remains an undeniable reality. Their assurances now seem more like an attempt to shield themselves from responsibility rather than address the actual issues faced. In conclusion, the impact on my business during those 11 days far exceeds what has been stated, and the refusal of a refund for the remaining two years of service seems unreasonable given the circumstances. My hope in sharing this detailed account of my experience is to prompt improvements in Hostlegends' services for the benefit of future clients.
Dirk Gardner
DEHostLegends Hosting 2.0 RESPEKT !!!! Wir waren lange am überlegen, ja oder nein, aber letztendlich alles richtig gemacht. Mega durchdachtes Portal, alles vorhanden was der Markt hergibt. Dazu ein unschlagbares Preis Leistungs-Verhältnis und einen sensationellen Support. Für uns ganz klar Fünf ***** mit Plus so macht Hosting Spaß. HostLegends Hosting 2.0 RESPECT!!!! We thought about it for a long time, yes or no, but in the end we did everything right. Mega well thought-out portal, everything is available what the market has to offer. In addition, an unbeatable price-performance ratio and sensational support. For us it's clear Five ***** with Plus, hosting is fun.
Frederick Ervin Lowvell Swan I
GBSome how they Manage to solve all my connection, and very good time matter That was a very Good Response in a very short time, and a very Willing and Wise concern, Awesome Company, to Become involved with So many Great Offers, along with their Great Assistance, Thank You for your Awesome Teamwork!
Real Hulk Entertainment LLC
GBVery Good Tech Support I have dealt with other companies that provide domain hosting services and this is by far the best company for communicating with the techs that need to help you with all of your needs. There is a quick response time, and it leads resolution of whatever issue you may be experiencing. I really enjoy working with these guys, any problem that you may have is not too big or small.
Nora
GBThe support staff was very helpful. -