It is very frustrating It is very frustrating. I have been trying, multiple attempts to cancel... This is a very shady company that does this.

Dishonest Billing When you cancel on the site, you don't actually stop billing! Hidden deep in the terms and conditions it states you have to email them to stop payments coming off your account - even if you have cancelled on the website! When you contact support they get very defensive, claiming they are in the right. Pretty close to a scam when it comes to billing.

Was billed without consent - (Updated) - Got refund We used hellobar once and then asked the customer care to remove the account. They confirmed that they have made the changes but billed us 4 more times to a tune of $150. Edited -- They responded quick and gave a refund. Review changed from 1 star to 5 star

Lack luster customer support, basic popup filtering does not work. Upgraded to a paid plan to test for our website in hopes of taking advantage of premium features down the road. Simple function of excluding the popup from multiple pages does not work. Tried to provide as much details and help on our end as we could with troubleshooting with the support rep, however because the rep simply isn't reading all of the details in the service ticket we have unnecessarily been going in circles as we keep having to repeat what was in previous tickets. The last response was basically "we don't know whats wrong". Just a simple issue of excluding the popup from certain URLs. Finicky features within the product and lackluster customer support. So far not even worth the basic subscription from this experience.

Charge additional fees who are not… Charge additional fees who are not clear on their offer. Also charged when you want to change to a different plan with a plan switch fee. I think they mislead a lot their user to make money. It's not an optimized marketing funnel it's a misleading marketing funnel that do not allow you to cancel your subscription directly from the dashboard. RUN AWAY!