EXCELLENT ON LINE HELP FROM A SMART TECHIE I had an ongoing posting issue with a high rate of bounce backs. It was not an easy problem to fix. I was assisted by Nermine who was friendly and very pateint as she approached the problem with a clever exclusionary system of getting to the root of the problem

customer experience is terrible Been with the company for 3 year now. And must really say there support is no existing. IF there is any issue you have to solve it yourself and I found the support staff to be arrogant and rude. We also upgraded to a higher Plan to try the dedicated support and IP. We found our delivery rates has not improved at all and we got no support to a issue we raised so why pay more ? We will continue to use them though even if my rating dropped from a 4 star down to a 1 over the last 3 years(on trust pilot) as to move your whole account to a new provider is such a mission. However should the opportunity arise we strongly consider moving. After submitting a ticket and asking for help this is the respond we got. Hello ****** I am glad to help you through chat Thank you for contacting us.

Hermel was a star… Hermel helped me find a really optimum package for my needs. I was surprised and delighted. The SMTP service is first class. Incidentally, I found a higher response rate by disabling tracking.

Premium support! I had an issue with my subscription where I forgot to renew it. I tested all the settings over and over. Then I found out that I forgot to renew it, however as soon as I contacted their chat, they helped me activate the service and now everything is working!

Hi I had my account hacked Hi I had my account hacked, tried several times to get help but international service wasn't able to resolve. Asked help at Italian support, and delt with Francesco that resolved immediately my problem. Thanks Francesco.