Predatory subscription model and endless bugs The premium service (especially the mobile app) is extremely buggy and not worth the price, in my opinion. Not offering monthly memberships is extremely predatory. We all know subscription services make most of their money from people forgetting to cancel free trials, but most companies have the decency to only charge you for the month. 100$+ is a hell of a price to pay for forgetting to cancel. Now onto the technical issues. The voices themselves are great, but I frequently have to refresh the page because the audio starts cutting out and skipping over whole paragraphs. The “highlight text” feature is great until you touch literally anything on the screen, then it freaks out and you have to toggle it on and off again to get it working. Importing texts via link has never worked a single time for me, I’ve always had to upload pdfs. The options to “skip citations” never works correctly either so I always find I have to edit the pdf manually myself which takes several minutes and makes the “time saving” facet of this service completely moot for me. The mobile app is so buggy it’s honestly not even worth having, in my experience. There are other issues but I feel like I’ve made my point. The fact you cannot get monthly memberships sucks the most for me. I only need the service during the months I have school, so paying a yearly membership (other than being extremely predatory and shady to begin with), is very inconvenient for me. Lastly, the last time I contacted customer service I had to wait 5 days before I received an answer, which was endlessly frustrating because I was cramming for my finals and needed my problem solved way earlier.

Excellent service… I use speechify at work and it’s really helpful. I had an issue with the app and costumer service helped me with that. I’m satisfied with my purchase.

Appreciating Ian and others The feedback I got from Ian truly helped me to manage PDF files in the future to be easier recognizable by the online version of the application. However, I see that the Android app is more reliable and compatible with various situations. I hope that in the future, I will be less frequently facing such issues. Much appreciate Ian again and the whole Speechify team and wish this service will get better soon in the future on many other aspects as well, Ahmad

Excellent onboarding support Excellent onboarding support - so happy with the service - thank you Poonam, you are a star! Dan

Excellent service The person I spoke with - -Mozzamil -- provided excellent service and resolved my issues quickly and professionally. He completely resolved my issues and answered my questions to my satisfaction, and helped my save money in the process. thanks very much -- Steve Mannheimer