Predatory subscription model and endless bugs The premium service (especially the mobile app) is extremely buggy and not worth the price, in my opinion. Not offering monthly memberships is extremely predatory. We all know subscription services make most of their money from people forgetting to cancel free trials, but most companies have the decency to only charge you for the month. 100$+ is a hell of a price to pay for forgetting to cancel. Now onto the technical issues. The voices themselves are great, but I frequently have to refresh the page because the audio starts cutting out and skipping over whole paragraphs. The “highlight text” feature is great until you touch literally anything on the screen, then it freaks out and you have to toggle it on and off again to get it working. Importing texts via link has never worked a single time for me, I’ve always had to upload pdfs. The options to “skip citations” never works correctly either so I always find I have to edit the pdf manually myself which takes several minutes and makes the “time saving” facet of this service completely moot for me. The mobile app is so buggy it’s honestly not even worth having, in my experience. There are other issues but I feel like I’ve made my point. The fact you cannot get monthly memberships sucks the most for me. I only need the service during the months I have school, so paying a yearly membership (other than being extremely predatory and shady to begin with), is very inconvenient for me. Lastly, the last time I contacted customer service I had to wait 5 days before I received an answer, which was endlessly frustrating because I was cramming for my finals and needed my problem solved way earlier.

Very helpful follow-up crew. Very helpful follow-up crew. I enjoy listening to the premium voices. my favorite is George.

Went from a hater to a lover in a few emails! I was extremely escalated as I was charged the full price, when it said I was to have a discount, and I didn’t even have access to the premium version. Poonam stepped in and totally turned my experience and frustration around in a professional manner. They resolved, not only my issue, but gave me an even further discount for my trouble in a very timely manner. I went from a Speechify hater to lover in just a few emails, thank you Poonam for your excellent customer service! :)

Tried the free trial, but no customer support I have tried the free trial and loved it. I got access to the premium account via work, due to my disability, however the token they gave does not work. I have tried for over 2 months now to get in contact with someone at Speechify. I've tried email, WhatsApp (odd feature), you name it. I still have not received any communication on where this premium access is, and their customer service would be horrible if it even existed, but I believe it doesn't as they are so difficult to contact. I really did try to make this work, but I would not recommend this to anyone, and would actively ensure anyone close to me avoids this.

Excellent service The person I spoke with - -Mozzamil -- provided excellent service and resolved my issues quickly and professionally. He completely resolved my issues and answered my questions to my satisfaction, and helped my save money in the process. thanks very much -- Steve Mannheimer