Short Delay Had a one day delay for the server, was mildly perturbed but I was given a one week extension due to my troubles. Greatly appreciate it! Amazing customer service.

No assistant I had an issue with permissions for my admins and I made a ticket, after one response from the team again after they requested information from me, i sent them what they needed. this has already been a week since i first made a ticket and they closed it and didnt help, might be changing services

Support Issues I enjoy the CAD itself, however we have been in contact with the technical team to fix our Court System. They have not fixed it after several months now. This is something we really want to use, and we have contacted them several times with no progress other than them closing our tickets without fixing the issue.

Yes! Yes! Yes! Modern Solutions is a great provider, they are diligent with responding to tickets and overall give you what you paid for. I had a simple question about customization in the CAD / MDT I ordered and no one on the support team could help, so they sent me to Tyler G. himself, the CEO. He was able to help me resolve my issue and was extremely nice. I definitely recommend this product!

Very good service and excellent… Very good service and excellent support. I have been using their service for almost 3 years and never faced any serious problems so far. I highly recommend this company.