No Customer Service They said my email accidently went to trash, and I do know that mistakes happen so that is not an issue. Then they said that they would have a customer service rep. contact me via email. It has been two days and I have not had anyone in ZonBase contact me in anyway what so ever. If there is any other information that I can send to help you help me for services paid for please let me know. It seems the only way that I can communicate with ZonBase is through Trust Piolet.

Exceptional Customer Service Well, ecommerce can be a bit of a rollercoaster - so it is always a relief to find a company whose support staff can a) understand the problem you need solving and b) find the solution. Their staff tick all the boxes. Helpful, quick to respond and kept me in the loop while a resolution was found. Thank you! Great customer service.

Not even worth 1 star UPDATE - First this company has responded to my review by claiming they have no record of emails between their company and mine. I have copies of over 20 emails between myself and this company between November and December 2022. Second I have not requested lifetime services. I prepaid for advertising services before I was ready for them because I was assured, twice, there was no expiration date. That was not a lifetime ago, by the way. When I was ready to use them they refused to provide the service AND they refused to refund my money. BUYER BEWARE - THEY LIED!!! I am not surprised they are refusing to provide the services I have already paid for and are refusing to refund the prepaid funds because the owner of the company, Kevin David Hulse, his partner, David Shawn Arnett, and several of their companies, including Zonbase, DK Automation, and ThatLifeStyleNinja among others, have had actions taken against them by the FTC and now they have to pay millions in damages. See US District Court case no. Case No. 1:22-cv-23760. So keep the lousy $249. You clearly need it more than I do. Happy Reading! ORIGINAL REVIEW: I would give this company negative stars if I could. They don't deserve one star. I prepaid Zonbase (Zonkeywords) for advertising services, which they are now refusing to provide. They demand that I prove to them that there was no expiration date on the marketing services. Seriously??? This is despite the fact that I have provided the receipt for my payment, and nowhere on the receipt or in any communication was an expiration date listed. I was also told pre-purchase that there was no expiration date. Yet as the customer, they require that I prove something that does not exist. When I demanded that they prove an expiration date existed at the time of purchase, they refused to respond to my message but clearly have no problem keeping my money as they have also refused to refund the money.

The Best Amazon Research Software ZonBase is the best Amazon research software. It has great tools and it was the most user-friendly one, very simple to use. Highly Recommended Software!

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