Govspend Customer service The customer service from Jacob and the Govspend team has been exceptional.

Unprofessional collection and business practice, Old data The data being sold to you is old and outdated. We purchased the GovSpend App under the impression that the data would be accurate and up to date, it was not. The purchase order data was just only information you can already find on search engines. Even when looking at the data, they weren't opportunities my company could win. The sales person told me I had to call and talk to the purchasing officers. Well, we tried that for a few weeks. No purchasing officers wanted to talk to us so they chance of getting any business out of it was nil. For our company, this seemed more and more like vaporware. They keep telling us that we are the ones at fault and made it seem like this was the only time this had ever happened to a customer. On top of that, the whole process is quite offputting. They made us sign a 3 year contract, divided by six payments. After spending 5000 and realizing this was nothing we could earn a penny on, we asked to cancel. They reacted by demanding the remaining balance of $10,000. After telling them we wouldn't pay it, they sent the remaining balance to collections. GovSpend locks you into a long contract without establishing any mechanism for you to exit the contract- but here is the secret, let them take you to court if they want because you can't force someone to pay something when you aren't providing the service promised. I looked online and asked colleagues. There is not a single case of GovSpend taking anyone to court for not paying this cancellation fee but there are thousands of companies who have not paid them according to the collections company. Rather you'll find that this company has had a number of lawsuits against their CEO, business practices, customer complaints, changed names at least 10 times as far as I can trace. Unfortunately, you have to spend 10 minutes digging online to find all this out. I wish I had done that before signing up.

All about the customer service All about the customer service. The team efficiently helped switch a license from another member of the team, train me on the functionalities, and followed up to make sure I was comfortable. Bravo for doing exactly what they said they would do in exactly the time frame they said!

My GovSpend Customer Support Experience My team and I have enjoyed the superior customer service that the GovSpend team, and Leila in particular, have provided. I have been working with them for approximately 28 months (going back to when they were FedMine), and I have been very pleased with their immediate response to customer needs and going above and beyond to provide effective solutions. Thank you GovSpend Customer Support Team!

Fedmine review I've been really happy with the level of service and support from the Fedmine side of the GovSpend business. Leila Salim is OUTSTANDING - her research skills and familiarity with federal procurement are second to none. She's even help achieve some product enhancements based on our conversations and workflows. Highly recommend her and Fedmine.