Super helpful and patient! Great experience! John David was so helpful, kind, and patient, I probably asked a million questions and he helped me through each one! So grateful to finally have the coverage we need.

Wow - Game Changing I was truly wowed, great service, so on top of their game. Love the concept, really a game-changer in healthcare. I had concerns that some of the doctors wouldn't accept the insurance, some never heard of it, but everyone easily and willingly accepted the insurance just like they said they would.

Customer service- HUGE PROBLEM Very easy onboarding. It’s the service (lack of) afterwards that is terrible. You cannot get anyone on the phone- always directly to voicemail, and I never get a return call. If I do get an email response, it’s a 1 liner. It’s as if they are doing us a favor by carrying our policy, and they’d prefer not to be bothered once we signed up. Pretty frustrating.

Easy to Use - Frustrating to Manage While the app itself is easy to navigate, the purpose of the app is somewhat pointless because the enrollment information doesn't transfer over to the actual vendor that provides the coverage (dental, vision, health, etc.). Also, there were way too many snags with employees being able to access the information they needed to complete their enrollments. Plan information was missing, selections weren't available, and the census wasn't updated which caused a delay during the enrollment process.

The MyHealthily team is highly… The MyHealthily team is highly motivated to provide excellent customer service. We love working with them.